Summary
Work History
Education
Skills
Timeline
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Victoria Willoughby

6/24 Tudor Street Dulwich,South Australia

Summary

Compassionate Personal Support Worker with extensive experience at Burnleigh Nursing Homes, skilled in mobility assistance and emotional support. Proven ability to enhance patient comfort and wellbeing through attentive care and effective communication. Committed to maintaining privacy and confidentiality while fostering trust-based relationships with clients.

Work History

Personal Support Worker

Burnleigh Nursing Homes
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.

Receptionist

Burnleigh Nursing Homes
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Administrative Clerk

Adelaide Finance
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Arranged meetings and appointments and updated records to assist management.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.

Education

Certificate I - Aged Care

Mardien Business College
Adelaide
09.2006

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Social support
  • Privacy and confidentiality
  • Palliative care
  • Community integration
  • Behavior management
  • Toileting assistance
  • Elderly care
  • First aid and safety
  • ADL assistance
  • Incident reporting
  • Care plan management

Timeline

Personal Support Worker

Burnleigh Nursing Homes

Receptionist

Burnleigh Nursing Homes

Administrative Clerk

Adelaide Finance

Certificate I - Aged Care

Mardien Business College
Victoria Willoughby