Victoria Boyes

In this role I currently provide high-level administrative support to staff, volunteers, and brigades, ensuring efficient operations through record management, resource coordination, and compliance with departmental procedures

• Administrative Support: Provide high-level administrative assistance, including preparing, reviewing, and coordinating correspondence, reports, and materials in line with RFSQ policies and procedures
• Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
• Office Management: Handle general office duties such as maintain and filter emails, filing in SharePoint and travel arrangements for staff and volunteers within the district
• Resource Coordination: Manage uniforms requests for staff, process requisitions when required and ordering of stationary to ensure all needs and requirements are met, which includes receipting, filing of forms or receipts whilst ensuring compliance with departmental policies and procedures
• Records & Compliance: Maintain and process membership applications, ensure financial compliance when organising payments and reimbursements for staff and volunteers and ensuring all government policies and procedures are followed when conducting tasks
• Stakeholder Engagement: Liaise with internal and external stakeholders, including staff, volunteers, and the public, to support key processes and service delivery in a timely fashion
• Problem-Solving & Initiative: Prioritise workload, work independently when needed, and provide recommendations for process improvements to benefit the running of the business
• Emergency Support: Assist with administrative duties during emergencies and disasters, including short-notice activations and pulling data together to ensure all stakeholders involved have clear and up to date data when needed during times of emergencies

As a Sentence Planning Officer in corrections, I developed and managed individualized sentence plans while ensuring strict compliance with legal requirements, policies, and procedures

• Created and managed individualized sentence plans, ensuring all legal and procedural requirements were met
• Collaborated with a multidisciplinary team to track inmate progress and revise rehabilitation targets as needed
• Maintained and updated inmate records to ensure full compliance with legal and correctional standards
• Supported the parole and release process, ensuring inmates met all necessary conditions for reintegration
• Prepared detailed reports and recommendations to assist in decision-making regarding sentence management
• Contributed to efforts aimed at reducing recidivism and ensuring public safety during reintegration
• Oversaw the intake of new prisoners, ensuring their legal documentation was accurate, current, and properly filed in the IOMS system

As a Correctional Officer, I ensured the safe, secure, and humane management of prisoners, supervising daily activities, maintaining security, and supporting rehabilitation programs.

• Monitored prisoner behaviour, conducted cell searches, and enforced security protocols
• Supervised daily routines, managed prisoner movements, and facilitated access to programs
• Participated in rehabilitation initiatives, supporting education and vocational training
• Responded to emergencies, including conflicts and medical crises, maintaining safety
• Collaborated with staff, legal professionals, and community services for effective management
• Provided mentoring and guidance to newer officers as needed, helping them acclimate to their new roles and responsibilities effectively.
• Conducted inmate transfers securely, ensuring minimal risk to public safety during transportation procedures.

• Upheld high standards of professionalism when interacting with customers, setting a positive impression of the establishment's brand image.
• Established strong rapport with regular customers, fostering a welcoming environment at the car park facility.
• Reduced complaints by promptly addressing customer concerns and providing helpful solutions for parking-related issues.
• Supported management in enforcing company policies, contributing to a well-regulated parking facility operation.
• Demonstrated flexibility in adapting to fluctuating demand, providing additional support during peak times or filling in for absent colleagues as required.
• Conducted regular maintenance checks on equipment such as ticket machines and barriers, identifying potential issues before they escalated into costly repairs.