Summary
Overview
Work History
Education
Skills
Clinical Placement (Bach. of Veterinary Nursing)
References
Timeline
Generic

Victoria Rose Gentikoglou

Bundoora,VIC

Summary

Qualified veterinary nurse with hands on experience in both emergency and general practice settings. Recognised for exceptional communication, triage coordination, and leadership in training and supporting new staff and veterinary nursing students. Experienced in developing and implementing SOPs that improve clinic efficiency and learning outcomes. Motivated to apply my industry experience to educate the next generation of animal-care professionals, and eager to undertake the TAE40122 Certificate IV in Training and Assessment. More than willing to provide a current Working with Children Clearance (WWCC) and Current Police Check upon request.

Overview

2
2
years of professional experience

Work History

Dispensary Assistant

Lort Smith Animal Hospital
North Melbourne
03.2025 - 07.2025
  • Dispensed medications under supervision, ensuring correct dosage, labeling, and packaging for veterinary prescriptions.
  • Maintained dispensary stock by receiving deliveries, checking expiry dates, rotating inventory, and reordering supplies.
  • Ensured compliance with legislative and regulatory requirements for pharmaceuticals, including scheduled drugs.
  • Kept accurate records of medications dispensed, stock levels, and usage logs.
  • Assisted veterinarians and nurses by assembling medication packs and dosage instructions for inpatients and outpatients.
  • Monitored the quality, integrity, and storage conditions of medications, including temperature and security requirements.
  • Adhered to hospital policies for hygiene, safety, hazardous material handling, and infection control.
  • Maintained a clean, safe, and well-organised dispensary and storage area.

Customer Relations Officer

Lort Smith Animal Hospital
North Melbourne
03.2024 - 07.2025
  • Served as the first point of contact for clients and patients, managing check-ins, and triaging emergencies.
  • Oversaw the training and development of new reception and client service staff, ensuring high standards of care and communication.
  • Mentored Bachelor of Veterinary Nursing students on placement, providing guidance in clinical administration and client interaction.
  • Coordinated and monitored emergency referrals and patient transfers between clinics.
  • Supported veterinary teams by managing administrative nursing tasks, treatment plan updates, bookings, and admissions.
  • Managed payments, insurance claims, and end-of-day financial reconciliation with accuracy and accountability.
  • Resolved and de-escalated complex client interactions and sensitive clinical matters with patience and empathy.

Veterinary Receptionist

Kilmore Veterinary Practice
10.2023 - 02.2024
  • Answered telephone calls and assisted clients with general and emergency inquiries.
  • Scheduled and coordinated appointments efficiently via phone and email.
  • Processed client payments, and managed financial transactions accurately.
  • Provided product knowledge, and assisted with in-clinic sales and client education.
  • Used EzyVet software to coordinate appointments and maintain accurate patient records.
  • Assisted with admissions, discharges, and routine procedures.
  • Prepared consultation and treatment rooms, ensuring they are clean, stocked, and ready for use.

Education

Bachelor of Veterinary Nursing -

La Trobe University
Bundoora, VIC
12.2021

Victorian Certificate of Education (VCE) -

St Monica’s College
Epping, VIC
11.2017

Skills

  • Training & Mentoring
  • Emergency Triage & Coordination
  • Clinical Administration
  • Animal Handling & Welfare
  • Client Communication & De-escalation
  • SOP Development & Compliance
  • Team Leadership & Collaboration
  • Infection Control & Safety

Clinical Placement (Bach. of Veterinary Nursing)

Heidelberg Veterinary Clinic, 2021-2022

Lower Plenty Veterinary Clinic, 2021–2021

Lort Smith Animal Hospital, 2019–2020

  • Safely handled and restrained small animals for examinations, procedures, and sample collection.
  • Prepared patients for commonly performed procedures, and assisted during examinations and treatments.
  • Monitored anaesthesia and patient recovery, under veterinary supervision.
  • Used infusion pumps to administer intravenous fluids and medications, as directed.
  • Collected and processed diagnostic samples, including blood, urine, and faeces.
  • Performed commonly used in-house blood tests and recorded results accurately.
  • Identified general health concerns and recognised signs of patient deterioration.
  • Documented and reported patient health, behaviour, and progress, using hospital charts.
  • Conducted patient admissions and discharges, ensuring accurate record keeping and client communication.
  • Maintained infection control standards through cleaning, disinfecting, and preparing patient housing and treatment areas.

References

References available upon request.

Timeline

Dispensary Assistant

Lort Smith Animal Hospital
03.2025 - 07.2025

Customer Relations Officer

Lort Smith Animal Hospital
03.2024 - 07.2025

Veterinary Receptionist

Kilmore Veterinary Practice
10.2023 - 02.2024

Bachelor of Veterinary Nursing -

La Trobe University

Victorian Certificate of Education (VCE) -

St Monica’s College
Victoria Rose Gentikoglou