- Participating in fundraising events to support local charities, schools, or community projects
- Whilst traveling overseas to Zimbabwe offering time and support to a hospitals maternity ward
- Drawing and Painting
- Growing herbs, vegetables, or fruits in home garden
- I enjoy cooking for friends and family gatherings
- Pilates
Victoria Watson
North Lakes
Summary
I am a motivated graduate with a Bachelor of Behavioural Science (Psychology)/ Criminology and Justice. Skilled in effective communication, leadership, and building meaningful connections. Experienced in customer service, retail operations, and team collaboration, with a passion for improving quality of life and fostering positive behavioural change. Eager to apply academic knowledge and transferable skills for a role in behavioural support or related fields.
Offering a solid foundation in understanding child and youth development, eager to learn and grow in supportive environment. i brings the ability to quickly grasp essential concepts related to child welfare and mental health, combined with strong organizational and interpersonal skills. Ready to use and develop counselings and advocacy skills in a social worker role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Acting Manager
Dusk
03.2024 - Current
- Managed daily operations, including staff scheduling, inventory control, and store performance
- Provided mentorship and guidance to team members, fostering a productive and positive work environment
- Achieved sales targets and ensured excellent customer satisfaction through personalized service and effective sales strategies
- Conducted end-of-day reconciliations and maintained accurate financial records
- Oversaw visual merchandising to enhance customer engagement and maximize sales
Customer assistant
BWS
01.2024 - 07.2024
- Delivered exceptional customer service by assisting with product selection and inquiries
- Promoted sales through effective product recommendations and upselling techniques
- Maintained inventory accuracy and compliance with alcohol sale regulations
- Used RSA certification to comply with Queensland laws by verifying customer age and refusing sales to individuals under 18
- Ensured store cleanliness and created visually appealing product displays
Retail assistant and piercer
Lovisa
06.2023 - 04.2024
- Trained new employees on store policies and procedures
- Provided safe and professional ear-piercing services, meeting high customer satisfaction rates
- Managed store operations independently and achieved KPI targets, including generating over $11,000 in sales during a single trading day
Education
Bachelor of Behavioural Science - Psychology, Criminology And Justice
University of Sunshine Coast
Petrie, QLD11-2024
Skills
- Strong interpersonal and communication skills
- Conflict resolution and de-escalation techniques
- Advanced customer service and client engagement
- Leadership and team management
- Adaptability and resilience
- Organizational and multitasking abilities
- Understanding of behavioural principles and analysis
- Proficient in data entry
- Patience and empathy
- Active learning
- Patience and composure
- Complaint handling
Certification
- First Aid Certification
- CPR
- Blue Card
- Yellow Card
- QLD Driver's License
Interests
Timeline
Acting Manager
Dusk
03.2024 - Current
Customer assistant
BWS
01.2024 - 07.2024
Retail assistant and piercer
Lovisa
06.2023 - 04.2024
Bachelor of Behavioural Science - Psychology, Criminology And Justice
University of Sunshine Coast
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