Victoria (Tori) Thompson

Hospitality Attendant on The Overland for our Adelaide to Melbourne train.

Hosting our guests from boarding to arrival. Providing food and beverage service, Barista and Cafe duties, maintaining cleanliness of the train throughout the journey.

Adhering to safety protocols and assisting guests with mobility limitations.

Providing care, information and solutions to guests during cancellations and disrupts.

Generally engaging with guests to ensure a pleasant and memorable journey.

Part of the Adelaide Parklands Terminal Team

Assisted with departures and arrivals of The Ghan, Indian Pacific and Overland Trains with check in, baggage handling, food and beverage duties and gift shop supervision.

Hosted tours for Indian Pacific guests in Adelaide Hills and McLaren Vale.

Data entry for feedback forms and lost property as required.

Guest Experience Host at the luxury Sequoia Lodge, Mount Lofty Estate.

Diverse range of duties from fine dining service and guided tours to bartending, kitchen duties and housekeeping. Providing personalised service to ensure a memorable luxury experience for guests.

Dedicated travel assistant for the Virgin International Pilot Group. Role included creating and amending travel reservations for the commuting pilot group, ensuring safety and company standards were adhered to, reducing risk to company and crew. Involvement in project to enhance pilot engagement and retention.

Cabin Crew Administration Coordinator for Adelaide based Cabin Crew.

Role included coordinating recruitment days, planning training, arranging uniforms, processing official documents, maintaining files and records for individual crew.

Supported the crew personally and encouraged the embodiment of the companies core values.

Point of contact for lost and damaged baggage and lost propery.

Role included processing documents to assist guests with lost or damaged items, coordination of revovery and repair.

Maintaining the lost propery office and keeping records accordingly. Managing conflicts and providing an enhanced level of service recovery.

Host in Virgin Australia's Guest Lounge.

Duties included welcoming guests and ensuring familiarity with lounge, ensuring smooth travel flow for guests, providing information on delays and cancelations to provide an enhanced level of service recovery, providing a premium level of service to VIP guests and frequent flyers to encourage continued loyalty.

Guest services staff at Adelaide Airport

Check in and boarding gate duties for departing and arriving guests. Following policies and procedures to ensure safe and timely travel experiences for guests. Creating first impressions and ensuring final impressions are memorable to promote airline loyalty .

Managing disruption and cancellation with care and professionalism.

Professional Dancer and Magic Assistant

Performed throughout Australia and overseas performing on Cruise ships, in theme parks and hotel production shows.

Invloved living abroad for long time periods, adapting to different cultures, climates and living conditions.

Collaboration with producers, agents, choreographers and cast members.

Ineracting with guests was an integral component of these positions.