Victor Onyemaobi Chukwu
Liverpool,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
IT Customer Care
Stanfield IT
07.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
IT Personel
ActiveCode Business Hub
10.2021 - 05.2023
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
Social Media Manager
Squared Financial Limited
11.2016 - 08.2021
- Promoted efficiency among departments with prompt resolution of system issues.
- Translated complex technical issues into digestible language for non-technical users.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
IT Support
Emzor Pharmaceutical Industries
12.2014 - 10.2016
- Facilitated peer support groups to help clients connect with others.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Education
Diploma - Computer Science
Our Saviour Institute Of Science And Technology
Enugu, Nigeria10.2014
Skills
- Technical Support
- Technical Analysis
- Quality Control
- Hardware and Software Installation
- Customer Education
- Troubleshooting Skills
- Maintain Systems
- Microsoft Operating Systems
- Network Repairs and Maintenance
- Implement Solutions
Playing Basketball, Playing Video games, Spending time with family
Things I love to do at my free time
Languages
English
Full Professional
Reference
Mr. Prince Appiah
Team Leader Support & Care Partners
Liverpool NSW
0424098086
Mr. Anthony Ibe
Team Leader Ferndel Gardens
Punchbowl NSW
0410677156
Timeline
IT Customer Care
Stanfield IT
07.2023 - Current
IT Personel
ActiveCode Business Hub
10.2021 - 05.2023
Social Media Manager
Squared Financial Limited
11.2016 - 08.2021
IT Support
Emzor Pharmaceutical Industries
12.2014 - 10.2016
Diploma - Computer Science
Our Saviour Institute Of Science And Technology
Similar Profiles
Jordan TutinoJordan Tutino
Dogsitting at Jane StanfieldDogsitting at Jane Stanfield
Juan Carlos Cadena Jr.Juan Carlos Cadena Jr.
Administrative Assistant/ Assistant Teacher at Stanfield Elementary SchoolAdministrative Assistant/ Assistant Teacher at Stanfield Elementary School
Abigail KayAbigail Kay
Babysitter at Camille StanfieldBabysitter at Camille Stanfield