Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Victory Khevali

Victory Khevali

Clayton

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction using problem-solving skills to reduce concerns related to new technology. An enthusiastic team player who is ready to contribute to company success.

Overview

2
2
years of professional experience
2
2
Certification

Work History

Disability Caretaker

ONCALL Group
09.2021 - Current
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

App Support Technician Intern

Rail Projects Victoria
11.2021 - 02.2023
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved app defects by reviewing bug reports and tracking repeatable malfunctions within software titles.
  • Corrected, modified and upgraded software to improve performance.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Created proofs of concept for innovative new solutions.

Education

Bachelor Of Engineering(Honours) - Electrical And Computer Systems

Monash University
Melbourne, VIC

Diploma - Engineering

Monash College
Melbourne, VIC

Certificate - IT Support Professional Certificate

Google Coursera
Melbourne, VIC

Skills

  • Auto Hot Key coding
  • Python, C, Java Script language coding
  • Backup and Recovery
  • Software and Hardware Implementation
  • Firmware Development
  • Data Connectivity
  • Helpdesk Call Support
  • Computer System Diagnostics Software
  • Organizational Skills
  • Instruction and Training
  • Analytical and Methodical
  • Friendly and Patient
  • Maintenance and Repair
  • First Aid/CPR

Certification

  • Diploma of Engineering, Monash College
  • IT Support Professional Certificate, Google Coursera
  • First Aid and CPR

References

  • Upon request

Timeline

App Support Technician Intern

Rail Projects Victoria
11.2021 - 02.2023

Disability Caretaker

ONCALL Group
09.2021 - Current

Bachelor Of Engineering(Honours) - Electrical And Computer Systems

Monash University

Diploma - Engineering

Monash College

Certificate - IT Support Professional Certificate

Google Coursera

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Victory Khevali