Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Videshna Kajal Chand

Melbourne,VIC

Summary

I have gained a lot experience in different environmental settings from past jobs. I will attempt to know about the various processes which form my job. By doing so, I will be able to do my job more proficiently I will always try to use my skills like honesty, devotion towards my job. Continuous progress on both professional and personal fronts through all round skills with emphasis on assigned targets. Hard working and team spirit thereby meeting the challenging arising in the contemporary competitive business environment integrity and given to sustained hard work. And if provided with an opportunity I shall try my level best in satisfying my superiors in rightful discharge of my duties. Summary of Technical & Professional Skills - I am an exceptional listener and communicator who can effectively convey information verbally and in writing. I am a flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. I have the ability to relate to my co-workers, inspire others to participate.

Overview

23
23
years of professional experience

Work History

Disability Employment Consultant

Octec
South Morang, Vic
01.2021 - Current
  • Developed job leads with local companies and organizations.
  • Delivered exceptional service level by listening to concerns and providing appropriate solutions.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Assisted clients in obtaining information regarding benefits and compensations.
  • Managed rolling caseload of clients and maintained impeccable documentation.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Provided timely interventions by returning phone calls and following up on job leads.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Contacted job applicants to inform of application status.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Placed individuals in jobs based on skills, abilities and interests.

Customer Service Officer

Serco: Mill Park
12.2017 - 12.2020
  • I worked for Serco under, Human Services contract as a customer service officer
  • Provided customer service in a courteous and professional manner.
  • Resolved customer issues in an efficient and timely manner.
  • Maintained accurate records of customer interactions.
  • Day to day dealing with customer payments, records, updating details and assisting with claims
  • Have gained more experience in data entry, computer and telephony skills
  • Dealing with client enquiries as well as assisting other staff members
  • Have experience in training new staff and call take overs
  • was successful at being promoted to Acting Team Leader Position.

Brand Developers, Takapuna
12.2014 - 03.2016
  • I have worked for Brand Developers on Inbound majority and Outbound (sales) briefly
  • Have gained communication skills, computer skills, telephone skills and data entry
  • I worked shift work starting 6.00pm time 2.30am, Left as we moved back to Australia.

Healthcare Assistant

Lady Allum
01.2014 - 12.2015
  • Worked for an aged care village as a Health care assistant
  • I am feeling the need to grow and gain more knowledge and skills.

Certified Nursing Assistant

Harbourside Citizens and Veterans Aged Care Facility
01.2012 - 01.2013
  • I had to move back to Newcastle (personal reasons) where I continued to do nursing and growing my knowledge and skills until I moved to New Zealand.

Certified Nursing Assistant

Heartbeat Nursing Agency
01.2011 - 01.2012
  • I continued needing to learn more and felt the need to grow and gain more knowledge therefore I went to work to NSW health through an agency
  • I worked for 3 hospitals (Blacktown, Mt Druitt and Nepean) where I gained Acute and chronic care experience, caring for terminally ill, Charted and documented activities, worked in teams with doctors, RNs and care staff, Experience in Hospital environment in different wards such as Emergency, Medical surgical, Antenatal, Cardiac Step Down, Observed and documented patient status and reported patient complaints to the case manager.

Certified Nursing Assistant

Mayflower Nursing Home
04.2008 - 01.2011
  • I felt the need for change in career and decided to take on helping others
  • I gained knowledge and skills in direct care of patients (Holistic care), ADLs of patients/ clients, working in a different team environment, Charting and documentation of patient care, P.C
  • And Microsoft Office literate, I-care Literate and Performed patient care in a long term, aged care centre

Branch Assistant

Blue Haven Pools and Spas
01.2004 - 01.2008
  • I moved to Sydney after turning 18
  • Helped my step sister at her chocolate factory (Fardoulis Chocolates)
  • Was out doing promotions when I was offered to join Blue Haven Pools and Spas
  • My duty was to open the Brookvale branch
  • Assist customers on Phone and walk in customers with purchasing spas or chemicals for their pools or spas and redirecting them to the pool contractors.

Branch Assistant

Arora Accessories
01.2003 - 01.2004
  • I started in this company in 2003 the offer was given to me by one of my customers' at the restaurant
  • It was a great opportunity
  • I learnt to do monthly stock orders and taking full responsibility of a shop on my own
  • After finishing high school, I became a full time there.

Waitressing

Australian Pizza Kitchen
01.2001 - 01.2003
  • I started in this company in 2001 as part-time after school job
  • Not only did I do waitressing, I also worked as a kitchen hand and chef when needed to
  • I was even given the responsibility of cash till change-over evenings and mornings and banking responsibilities
  • It was not the first time for me to be doing such duties
  • I have a family background of business
  • Assisting customers with their needs comes naturally to me now.

Education

Bachelor of Nursing Hawkesbury -

University of Western Sydney
01.2012

Success Fast Track- Nursing Cert III -

01.2008

Years 11 – Year 12 -

Newcastle High School
01.2004

Year 10 -

Tomaree High School
01.2002

Skills

  • Computer-literate performer with extensive software proficiency covering wide variety of applications such as
  • Using the computer and managing files (Windows and file management)
  • Word processing (Microsoft Word)
  • Spreadsheets (Microsoft Excel)
  • Database (Microsoft Access)
  • Presentation (Microsoft PowerPoint)
  • Information and communication (email and internet)
  • I am a great team player who sets goals and works on achieving them I try contribute as a team member whether be my professional or my personal life
  • Personal Strength
  • Highly skilled in working with people from different backgroundsEmpathetic and a respectful approach towards clients
  • Strong verbal and personal communication skills
  • Ability to work under pressure
  • Organization and prioritization skillsProven record of tact and sensitivity when assisting client
  • Great at time management
  • Analytical thinking, planning
  • Willing to work long hoursDemonstrated ability to work on own initiative and as part of a team
  • Problem analysis, use of judgment and ability to solve problems efficientlyExcellent sense of humour and patiencePossess a responsive and caring personality
  • Adheres to standards & procedures, maintains confidentiality
  • Eager to learn more and not afraid to ask when unsure
  • Easily adapt to changesFluent in English
  • In-Person and Telephone Interviewing
  • Decision Making
  • Affirmative Action Guidelines
  • Work Complaint Handling
  • Program Planning
  • Selective Service
  • Eligibility Requirements

References

Serco Team Leader Rameeza Khan PH:0449994042

Serco Team Leader Umesh Chand

PH: 0423821551

Octec Senior Consultant Blaga Vinogradoff

PH: 0423 401 265

Timeline

Disability Employment Consultant

Octec
01.2021 - Current

Customer Service Officer

Serco: Mill Park
12.2017 - 12.2020

Brand Developers, Takapuna
12.2014 - 03.2016

Healthcare Assistant

Lady Allum
01.2014 - 12.2015

Certified Nursing Assistant

Harbourside Citizens and Veterans Aged Care Facility
01.2012 - 01.2013

Certified Nursing Assistant

Heartbeat Nursing Agency
01.2011 - 01.2012

Certified Nursing Assistant

Mayflower Nursing Home
04.2008 - 01.2011

Branch Assistant

Blue Haven Pools and Spas
01.2004 - 01.2008

Branch Assistant

Arora Accessories
01.2003 - 01.2004

Waitressing

Australian Pizza Kitchen
01.2001 - 01.2003

Bachelor of Nursing Hawkesbury -

University of Western Sydney

Success Fast Track- Nursing Cert III -

Years 11 – Year 12 -

Newcastle High School

Year 10 -

Tomaree High School

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Videshna Kajal Chand