VIDHATH MADHURAKAVI
Sydney,NSW
Summary
Detail oriented university student with sustained customer facing experience across tutoring, administration, and stakeholder engagement. Skilled in handling phone and email inquiries, clarifying issues, documenting decisions, and coordinating seamless handovers in fast moving environments. Brings disciplined communication, accuracy with records, and a practical, continuous improvement mindset.
Overview
4
4
years of professional experience
Work History
Academic Tutor
Success Tutoring
02.2025 - Current
- Managed student and parent enquiries end to end: clarified needs, agreed next steps, and recorded outcomes to support smooth handovers.
- Provided concise progress updates that standardised communication and reduced repeat queries.
- De-escalated sensitive situations (e.g., assessment anxiety, missed actionables) with structured action plans and scheduled follow ups.
- Maintained complete and timely records aligned to centre procedures and privacy expectations.
- Verified accuracy of student assessment data and lesson progress tracking for 40+ learners weekly using online management platforms, demonstrating attention to detail.
- Delivered customer support to students and families weekly by resolving queries through email and phone resulting in reduction in escalation cases and improved satisfaction.
Brand Ambassador
YouTrip
Sydney, NSW
02.2026 - 02.2026
- Engaged customers through product demonstrations and promotional events.
- Educated target audiences about brand values and service benefits.
- Collaborated with marketing team to develop effective promotional strategies.
- Assisted in organising community outreach initiatives to enhance brand visibility.
- Promoted positive company image through superior customer service experiences.
Student Consultant
GCG Consulting
03.2025 - 11.2025
- Collaborated with a team of student consultants doing a Pro Bono consulting project for a certain company, developing strong leadership, organisation, and communication skills that translate into managing and guiding students effectively.
- Gained expertise in stakeholder analysis and client engagement, sharpening my ability to listen, adapt, and tailor explanations to meet individual student needs.
- Conducted stakeholder interviews and translated qualitative feedback into clear, actionable recommendations.
- Utilised Office Tools, such as Excel PowerPoint, powerpoint, to create financial models including but not limited to SROI models, KPI implementation timelines....
- Analysed Finance processes over two 12-week project, utilising Excel and PowerPoint to construct SROI models for a client with $2M annual revenue.
- Affiliated to UNSW
Administrative Assistant
Simply English Tutoring
01.2022 - 01.2024
- Coordinated activities and ensured efficiency through strong organisational and multitasking skills.
- Used Excel to accurately track and maintain records, gaining valuable organisational skills.
- Collaborated closely with tutors to coordinate schedules and ensure classes ran smoothly, contributing to a positive learning environment.
Education
Bachelor of Economics/Bachelor of Science - Mathematics
UNIVERSITY OF NEW SOUTH WALES
12-2028
High School - Subjects Completed in Yr 12
PARRAMATTA HIGH SCHOOL
11-2023
Skills
- Microsoft Office 365
- Data entry
- Email etiquette
- Numeracy
- Critical thinking
- Basic econometrics
- Process checklists
- Empathetic customer service
- Stakeholder coordination
- Professional writing
- Public speaking
- Presentation skills
- Leadership
- Mentorship
- Teamwork
- Collaboration
- High attention to detail
- Time management
- Ability to pick up new processes quickly
- Independent execution
- Team-based execution
- Project management
Additional Experience
- Co-led a study-app project with UNSW Founders, where I ran user interviews/surveys, a competitor scan, and basic market sizing to validate the problem and shape the feature set.
Produced and delivered a 10‑slide pitch deck; handled Q&A; awarded Most Researched Pitch for evidence backed recommendations. - Synthesised user research, competitor analysis, and market sizing insights into a concise pitch deck that shaped the case proposition and secured recognition for rigorous evidence based recommendations.
- Strengthened team execution and delivery: coordinated tasks across the team using simple project management (deadlines, responsibilities, iteration cycles), incorporated mentor feedback quickly, and improved the pitch through multiple revisions, demonstrating initiative, accountability, and high quality delivery under time pressure.
Timeline
Brand Ambassador
YouTrip
02.2026 - 02.2026
Student Consultant
GCG Consulting
03.2025 - 11.2025
Academic Tutor
Success Tutoring
02.2025 - Current
Administrative Assistant
Simply English Tutoring
01.2022 - 01.2024
Bachelor of Economics/Bachelor of Science - Mathematics
UNIVERSITY OF NEW SOUTH WALES
High School - Subjects Completed in Yr 12
PARRAMATTA HIGH SCHOOL