Vidhi Jaiswal
Melbourne,VIC
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Executive
PROBE CX
melbourne , VIC
06.2023 - 06.2024
- Generated reports to track customer satisfaction levels.
- Developed solutions to address customer complaints.
- Assisted customers with product selection based on their individual needs and preferences.
- Resolved customer complaints professionally and efficiently.
- Maintained accurate records of customer interactions.
- Participated in regular meetings with other departments.
- Answered customer inquiries via phone, email, and chat.
- Promoted additional products or services to meet customers' needs.
- Resolved customer issues in a timely manner.
- Developed strategies to improve customer service experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
DATA PROCESSING CUSTOMER SERVICE REPRESENTATIVE
white knight
Melbourne, VIC
04.2020 - 01.2021
- Compiled data from personnel records and prepared reports using typewriter or computer.
- Performed data entry from source documents to computer database.
CUSTOMER SERVICE
HOTEL BRIGHTON
Melbourne, Vic
08.2019 - 02.2020
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
DATA ANALYST
accenture
Hyderbad, Telangana
01.2018 - 02.2019
- Collaborated with other departments to ensure data accuracy and integrity.
- Implemented visualizations and dashboards to help senior management make informed decisions.
- Defined data and reported specifications to business stakeholders.
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.
- Anticipated data and analytics needs when developing strategic opportunities.
- Maintained and updated business intelligence tools and databases.
CUSTOMER SERVICE ASSOCIATE
TBSS
Hyderbad, Telangana
08.2016 - 12.2017
- Followed up with customers to support satisfaction and resolve any issues.
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem.
- Coordinated with other departments to verify customer order fulfilment.
- Built sustainable customer relationships of trust through open and interactive communication.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Analyzed and collected customer information to prepare product or service reports.
Education
Bachelor of Arts - Commerce
OU
India, hyderbad 07.2013 - 06.2015
Skills
- Critical Thinking
- Word Processing
- Customer Service
- Salesforce Expertise
- Customer Inquiries
- Microsoft Office
- Office Organization
- Greeting Visitors
- Workflow Processes
- Data Communications
Additional Information
Thank you
Vidhi Jaiswal
0481790059
Timeline
Customer Support Executive
PROBE CX
06.2023 - 06.2024
DATA PROCESSING CUSTOMER SERVICE REPRESENTATIVE
white knight
04.2020 - 01.2021
CUSTOMER SERVICE
HOTEL BRIGHTON
08.2019 - 02.2020
DATA ANALYST
accenture
01.2018 - 02.2019
CUSTOMER SERVICE ASSOCIATE
TBSS
08.2016 - 12.2017
Bachelor of Arts - Commerce
OU
07.2013 - 06.2015