Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Music
Languages
Timeline
Generic

Vidhi Suthar

Sydney,NSW

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented IT Service Desk with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.


Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Developers
09.2019 - 02.2022
  • Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware and granted system permissions to new employees.
  • Developed and implemented preventive maintenance procedures.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.
  • Streamlined IT processes for increased efficiency and reduced downtime.

Education

Master of Science -

Central Queensland University
Anand, Gujarat
10.2023

Skills

  • Service Desk Team Management
  • Customer Communication and Empathy
  • User credential management
  • Requirements Definition
  • Asset Management
  • Videoconferencing
  • Auditing Service Requests
  • Collaborative Team Player
  • Software Installation
  • TCP/IP
  • Database Administration
  • Information Protection
  • Ticketing System Experience
  • Incoming Call Management
  • Software Upgrades
  • Account Management
  • Technical Troubleshooting
  • Customer Service
  • Device Installation
  • LAN/WAN

Accomplishments

  • Trained and led technical support teams of more than 3 support specialists.
  • Supervised team of 6 staff members.
  • Collaborated with team of 3 in the development of Capstone Project.
  • Resolved product issue through consumer testing.

Certification

  • Certified IT Help Desk and Supporter, Developer - 2019-022

Music

Like to listen Music 

Specially, traditional music

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

IT Technical Support Specialist

Developers
09.2019 - 02.2022

Master of Science -

Central Queensland University

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Vidhi Suthar