Vidhu Pal Singh
Experienced Consultant
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy, finance and research.
Overview
4
4
years of professional experience
Work History
Consultant
Pricewaterhouse Coopers Australia
01.2022 - 01.2024
- Managed projects from all domains from beginning to project completion, maintaining PwC standards, budget (ranging from $100,000 to $1M), resourcing and third parties liaising in timely and cost-effective manner
- Worked with federal and state government clients in health care, transportation, infrastructure, and customer service domains to improve citizen’s experience and introduce new services for better future
- Liaised with government and corporate domain clients for project onboarding, goal setting, team management, setting expectations and feedback sessions to reach crucial project milestones and tack KPIs
- Developed project proposals, contracts, and other project documents such as qualitative research discussion guides, quantitative research survey instruments catering to client’s needs, project objectives and target market
- Managed and led the onshore and offshore project support teams to track project progress, troubleshoot problems and update senior leadership and client’s team by facilitating stand-up and project updates meetings
- Conducted project research interviews such as user testing, focus groups or in-depth interviews by working with third party service provider recruiting research participants and launch quantitative survey for data collection
- Managed incentive payments for hundreds of research participants for participating in research interviews and surveys
- Synthesised research findings using Q software and Dovetail and developed outcome reports and presentations turning them into impactful stories that bring the customer issues and expectations to life
- Collaborated and worked with UX designers on designing the project product prototypes using Figma for visual representation.
Research project
02.2021 - 12.2021
- Conducted research on FMCG industry i.e., Food & Beverage Industry on Central Coast region Australia for academic and industry implementations on research topic Quadruple Helix Model (QHM) that has been being called for future research by researchers
- Critically analysed and implemented the QHM for small businesses in food & beverage industry cluster of Central Coast region
- Leased with small, medium, and large business owners and collected primary data by conducting interviews along with organisational and institutional members
- Conducted extensive secondary research of journal articles, books, conference papers, financial reports and other public documents
- Analysed both qualitative and quantitative data using software such as NVivo, Qualtrics and SPSS
- Prepared research proposal and presented to the faculty and other institutional members
- Worked independently on research and provided regular updates to supervisors by conducting regular meetings and maintaining frequent communication.
Student Peer Support Assistant (SPSA)
The University of Newcastle – University Library
02.2020 - 12.2021
- Worked on project works for engagement activities and Content & Discovery projects on shared cloud document with the team
- Share documents and task list while maintaining excellent communication with the workplace team and participate in team meetings using Microsoft Teams
- Enhance the student experience by providing guidance, timely and accurate advice & support in the use of technology (e.g., library software), information resources and library services
- Participated in delivery of library student engagement activities, promotions of services and the development of student communities
- Administered library workroom and greeted students as the first point of contact, assisting them in issuing and returning of books, paying fines, explaining the library system and answering queries on phone or face-to-face.
Student Peer Support Assistant (SPSA)
The University of Newcastle – MakerSpace
08.2020 - 03.2021
- Supported students and academic staff to engage with and use Makerspace equipment and tools to support their learning & teaching such as Cricut, Sewing, and 3D printing
- Troubleshoot routine technical issues, log and monitor service requests for hardware and software issues, service interruptions
- Worked collaboratively and share knowledge and information with colleagues to support the delivery of high-quality services to clients
- Facilitated workshops for students and other diverse group by following guidelines for knowledge share, innovation and collaboration.
Marketing Intern
Central Coast Food Alliance (CCFA)
08.2020 - 11.2020
- Worked with the CCFA manager on redefining the vision, mission statements for CCFA to better understand the customer and stakeholders needs and wants
- Developed and administered the marketing & communication project for CCFA by liaising with the internal and external stakeholders
- Conducted market research planning and implementation (primary data collection by interviews and surveys) to gain deeper insights of business owners and build empathy
- Administered weekly project meetings and prepared all the material prior to the meeting, settings weekly tasks and goals to be achieved
- Prepared interview and survey questionnaires using software such as Survey Monkey, Google Forms and MS Excel
- Reviewed and analysed all secondary data for the project provided by CCFA via hard and digital copies and updated the marketing & communication framework working autonomously.
Education
Bachelor of Business (Honours Class 1) -
The University of Newcastle, Australia
01.2021 - 1 2021
Bachelor of Business Leadership & Management and Marketing (Double Major) - undefined
The University of Newcastle, Australia
01.2017 - 1 2020
Skills
Microsoft 365 – PowerPoint, Excel, Word, Teams, Outlook, OneDrive, SharePoint, Exchange
Management – Teamwork, Communication, Interpersonal, Leadership, Project Management, Problem solving, Time Management, Budgeting, Relationship Building
Research – Qualitative, Quantitative, Data Analysis, Report Writing, Interviews, User Research, Product Prototype Development, Market Research, Academic and Industry Research
Quantitative skills
Team Collaboration
Excellent Communication
Professionalism
Time Management
Multitasking Abilities
Project restructuring
Process Analysis
Data Analysis
Relationship Building
Decision-Making
Customer Relationship Management
MS Office
Awards
International Excellence Scholarship, 2021, The International Excellence Scholarship recognises individuals on academic merit basis with GPA of 5/7 or higher.
Volunteer Experience
- UON Global, 02/2020, 02/2020, Volunteered as a representative on the orientation day promoting activities UON Global organise throughout the semester for the international students like “coffee, chat, connect” where all the international students get to know each other, make new friends and gets a free coffee.
- UON Global, 02/2020, 02/2020, Volunteered as a representative of UON Global for the Beach Session organised for new international students to teach them about the beach environment on the central coast, important surfing survival skills and beach safety tips from the experts. Assisted the International Engagement Officer throughout the session in and participate in the fun activities with the students to make their experience magnificent, also sharing my experience as an international student on cost and answering to the questions.
References
Available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consultant
Pricewaterhouse Coopers Australia
01.2022 - 01.2024
Research project
02.2021 - 12.2021
Bachelor of Business (Honours Class 1) -
The University of Newcastle, Australia
01.2021 - 1 2021
Student Peer Support Assistant (SPSA)
The University of Newcastle – MakerSpace
08.2020 - 03.2021
Marketing Intern
Central Coast Food Alliance (CCFA)
08.2020 - 11.2020
Student Peer Support Assistant (SPSA)
The University of Newcastle – University Library
02.2020 - 12.2021
Bachelor of Business Leadership & Management and Marketing (Double Major) - undefined
The University of Newcastle, Australia
01.2017 - 1 2020