Vidhya Manjunath
Westmead,NSW
Summary
* Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by a successful tenure at Vodafone.
* Adapt in computer skills and fostering teamwork, I excel in high-pressure environments, significantly improving client retention.
* My approach combines active listening with efficient problem-solving, driving positive outcomes and operational efficiency.
* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
* Hardworking and passionate job seeker with strong organizational skills.
* Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Workplacement
Advanced Early Learning
03.2024 - 06.2024
- Valid Working With Children Check.
- Completed 160 hours of workplacement in Advanced Early Learning, Westmead.
- Worked with infants, toddlers and preschoolers during workplacement.
- Willing to work as a team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Administrative Assistant
Grama Vidiyal MicroFinance Ltd
03.2010 - 03.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
Vodafone
01.2008 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certificate III - Early Childhood Education And Care
First Base Training
Sydney, NSW07.2024
Master of Science - Computer Applications
Bharathidasan University
Tamilnadu , India05.2008
Bachelor of Science - Computer Science
Bharathidasan University
Tamilnadu, India05.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Computer Skills
- Active Listening
- Organization and Time Management
Hobbies
Reading books, Watching movies, Cooking, Painting and Playing with my children.
Additional Information
Languages known : English and Tamil
Timeline
Workplacement
Advanced Early Learning
03.2024 - 06.2024
Administrative Assistant
Grama Vidiyal MicroFinance Ltd
03.2010 - 03.2011
Customer Service Representative
Vodafone
01.2008 - 02.2009
Certificate III - Early Childhood Education And Care
First Base Training
Master of Science - Computer Applications
Bharathidasan University
Bachelor of Science - Computer Science
Bharathidasan University
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