Vidhya Nagarajan

Account Administration:

• Handled fee payments and maintain effective communication with clients to ensure their accounts remain up to date.
• Monitored overdue fees and prepare necessary documentation for debt recovery as needed.
• Recorded and processed claims for Inclusion Support Program (IDFM).
• Precise monitoring and submission of children's attendance records with help of OWNA( Childcare Management System - CCMS)
• Ensured compliance with all legislative requirements related to administration of Child Care services.

Compliance and Legislative Requirements:

• Maintained diligent monitoring of staff-to-children ratios for two centres, ensuring compliance with established guidelines and standards.
• Supervised staff members in completing daily tasks such as providing parents with regular updates for children.
• Ensured accurate and up-to-date records of staff and children were maintained.

Stakeholder Communication:

• Maintained confidentiality regarding sensitive matters involving staff, children, management and families.
• Maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate their requests.
• Managed phone and email correspondence.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Negotiated with vendors and suppliers for office supplies, equipment and services.
• Supported directors by managing budgets, scheduling appointments and organise tours.
• Managed filing system, entered data and completed other clerical tasks.

Enrolments:

• Demonstrated effective oversight of children's enrolment process, consistently striving to achieve and maintain 100% occupancy.
• Ensure accuracy of all necessary enrolment documentation, submitting them to Centrelink.
• Acted as liaison between families and centre, facilitating seamless enrolments and re-enrolments for children.
• Manage changes to bookings and session as needed.
• Processed bond refunds.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Responsibilities include:

• Establish compliance and co-ordination with parents, relevant educators, provider and government agency [Department of Education]
• Schedule monthly educator audit and ensure all compliance requirements are documented and reported
• Handle all enquiries when in office – follow up on all enrolment enquires and manage waiting list, ensuring that office is increasing in occupancy of new educators
• Updating parents, educators and children details to ensure it is current and up to date
• Monitor and manage all folders and office files – monitor/audit educator's certificates and staff prior expire date; send timely reminders to renew certificates e.g. first aid certificates
• Providing professional, helpful support and training to Educators.
• Ensuring that quality outcomes are delivered to children and families enrolled in Service.
• Monitoring compliance with National Regulations and Service policies.
• Recruiting of new Educators and developing growing portfolio in region.
• Managed team of 30 + educators hiring, training, and professional growth of educators.

• Responsibilities
• Ensure accuracy of reports and documentation of child assessments / evaluations
• Implemented standard as required by National Quality Standard.
• Responsible for children's curriculum activities such as motor and language skills.
• Special attention to children's self-reliance and self-esteem
• Supervision of inside and out play, storytime.
• Implementation of curriculum and Lesson plan.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers
• Used Kinderloop to document behavioral, emotional, academic and social growth of over 10 students
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution

• Engaging kids with appropriate lesson plan activities. Supervision indoor and outdoor.
• Observing children development outcome and report to room leader.
• Setting up activity table according to children interest

Responsibilities:

■ Ensure accuracy of reports and documentation of child assessments / evaluations

■ Implemented standard as required by National Quality Standard.

■ Responsible for children's curriculum activities such as motor and language skills.

■ Special attention to children's self-reliance and self-esteem

■ Supervision of inside and out play, storytime.

■ Implementation of curriculum and Lesson plan.

■ Individual curriculum planning

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution

• Responsibilities:
• Encouraged good behaviors using positive reinforcement method.
• Established safe play environment for children.
• Communicated openly with children's parents about daily activities and behaviors.
• Maintained child-friendly environment with access to outdoor activities.
• Monitored each student's educational progress with individualized charts and files.
• Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
• Managed, observed and evaluated 4 lead teachers.
• Recruited, selected and retained quality administrators, teachers and support staff.
• Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication..
• Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
• Monitored and enforced adequate supply and material inventory.
• Developed age-appropriate activities and programs for children to 2-4 years old.