Vidya Jayaprasad Sumangaladevi
Sydney,NSW
Summary
Experienced technical trainer and team lead adept at aligning technology and business requirements to address evolving challenges. Leverages years of experience in teaching, training, and leadership to excel in a new role with growth opportunities.
Overview
10
10
years of professional experience
Work History
Technical Lead and Training Specialist
Cisco Meraki
Sydney, NSW
06.2023 - Current
- Coached, mentored, and trained team members on technical topics.
- Served as a liaison between different departments in the organization.
- Provided technical support for users when needed and helped customers achieve their goals with efficient assistance and support.
- Collaborated with other departments to create effective lesson plans that incorporate easy workflow strategy and business modeling.
- Assisted in developing instructional materials, such as presentations and manuals.
- Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Created and conducted in-person, online, and onsite training sessions to ensure a thorough understanding of the subject matter.
Network Support Engineer
Cisco Meraki
Sydney, NSW
03.2022 - 06.2024
- Supporting Meraki customers to troubleshoot their network issues via calls and emails.
- Documenting and managing the calls, unexpected device behavior, and escalations appropriately.
- Helping new hires in onboarding as per requirements.
- Did mentorship for Network Support Interns from November 2022 to June 2023.
Lecturer, Higher Education
Victorian Institute of Technology
Sydney, NSW
08.2018 - 02.2022
- Teaching and Reviewing Higher Education Courses.
- Contribute and assist in the development and implementation of curriculum.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Mentored graduate students with their research projects and dissertations.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Created a positive learning environment by actively engaging with all students during class time.
- Adapted instruction methods to address individual student needs.
Assistant Professor
PES University
Bangalore, Karnataka
07.2014 - 08.2017
- Teaching postgraduate and undergraduate students.
- Guide, direct, and mentor students in their research project.
- Review, assess, and evaluate the activities and progress of students.
- Conducting Research.
Education
Masters in technology - Telecommunication Networks
SRM University
Chennai, India05-2013
Bachelors in Technology - Elecronics And Communication Engineering
Nehru College of Engineering And Technology
Kerala, India05-2011
Skills
- Project Leadership
- Design development
- Continuous deployment
- Customer Relationship Management
- Training delivery
- Coordinating training
- Team Training
- Training new hires
References
References available upon request.
Timeline
Technical Lead and Training Specialist
Cisco Meraki
06.2023 - Current
Network Support Engineer
Cisco Meraki
03.2022 - 06.2024
Lecturer, Higher Education
Victorian Institute of Technology
08.2018 - 02.2022
Assistant Professor
PES University
07.2014 - 08.2017
Masters in technology - Telecommunication Networks
SRM University
Bachelors in Technology - Elecronics And Communication Engineering
Nehru College of Engineering And Technology
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