Vidya Parmar

• Coached new team members on service techniques and provided scoring through quality assurance program.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
• Escalated issues to proper supervisors when standard processes were not effective.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled day-to-day customer contact via phones, faxes, and emails.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Prepared [Type] reports by collecting and analyzing customer information.

Helped new aspiring students and working professionals to embark on the IT journey by providing counselling on various IT courses and certifications