Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vidya Parmar

Customer Support Executive
Parramatta,NSW

Summary

Diligent Customer Support Executive skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

1
1

Customer Support Executive and Recruitment Support Experience

Work History

Team Lead - Customer Service

Javin IT Services Pvt Ltd
09.2019 - 12.2019
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Prepared [Type] reports by collecting and analyzing customer information.

Counselor-in-Training

CMIT Computer Services
05.2001 - 11.2001

Helped new aspiring students and working professionals to embark on the IT journey by providing counselling on various IT courses and certifications


Education

Bachelor of Science - Zoology

K.J Somaiya College of Science & Commerce
Mumbai
06.1998

Skills

  • Staff Meetings
  • Customer Care
  • Report Preparation
  • Order Management
  • Goal Attainment
  • Operational Efficiency
  • Administrative Support
  • Interpersonal Communications
  • Client Engagement
  • Team Contribution
  • Cultural Awareness

Timeline

Team Lead - Customer Service

Javin IT Services Pvt Ltd
09.2019 - 12.2019

Counselor-in-Training

CMIT Computer Services
05.2001 - 11.2001

Bachelor of Science - Zoology

K.J Somaiya College of Science & Commerce
Vidya ParmarCustomer Support Executive