Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vidya Reddy

Homebush

Summary

I am a very passionate person, who has Australian work experience in Customer Service and filling in at Indian grocery stores. I am looking for a position in the customer service field and warehouse pick and pack role, that will enable me to utilize my abilities, training and education to enhance my skills in order to accomplish my career goal which is to become an experienced professional.

Overview

3
3
years of professional experience

Work History

Help Desk Support Technician

Stowe
08.2023 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Delivered training sessions on new software applications and IT best practices, improving employee proficiency and reducing support requests.
  • Utilized analytical skills to assess patterns in help desk requests, identifying areas for improvement and recommending process changes.
  • Enhanced customer satisfaction by providing timely and accurate technical support for hardware and software issues.
  • Streamlined help desk processes by implementing efficient ticketing system, reducing response time and increasing productivity.

Customer Service Representative

Coles Supermarket
07.2022 - 09.2023
  • Identify customer needs and fulfil their requirements
  • Handle customer complaints and queries
  • Respond promptly to customer enquiries
  • Be loyal and a genuine representative with customers in terms of service and their belongings
  • Deal directly with customers either by telephone, electronically or face to face
  • Attending phone calls from customers in excess of 10-15 everyday
  • Keep records of customer interactions and transactions
  • Filling grocery, drinks and dairy products.

Picker Packer

Tismor Health and Wellness (warehouse)
05.2021 - 05.2022
  • Picking and packing
  • RF scanning
  • Receiving goods
  • PWO documentation
  • Handling pallet jacks
  • Basic computer knowledge.

Education

BACHELOR OF TECHNOLOGY - INFORMATION TECHNOLOGY

JNTU
01.2018

Skills

  • Team player and willingness to learn
  • Able to work under pressure and problem solving attitude
  • Self-confident and quick learner
  • Exemplary communication skills
  • Able to meet deadlines
  • Great customer service skills
  • Competent in using Microsoft Office products (Word, Excel & Powerpoint)
  • Time management
  • Critical thinking
  • Self-confidence
  • Problem solving
  • Collaboration

Timeline

Help Desk Support Technician

Stowe
08.2023 - Current

Customer Service Representative

Coles Supermarket
07.2022 - 09.2023

Picker Packer

Tismor Health and Wellness (warehouse)
05.2021 - 05.2022

BACHELOR OF TECHNOLOGY - INFORMATION TECHNOLOGY

JNTU

Similar Profiles

CREATE PROFILE
Vidya Reddy