Vidya Kumari Katakam
Parramatta,NSW
Summary
A motivated and detail-oriented individual with knowledge in data analysis, seeking to contribute to Bupa as a Data Analyst. Bringing proficiency in SQL, Python, Tableau, and a keen interest in data-driven decision-making to support Bupa mission of being the most customer-centric digital healthcare organization
Overview
10
10
years of professional experience
Work History
ADF and BMVS Service Desk Consultant
Bupa
06.2024 - Current
- Most of issues reported relate to password resets, and basic level 1 triage and technical support
- Completing system administration tasks such as creating new user accounts, and amending existing user access
- First point of contact for BMVS & ADF internal colleagues reporting technology issues
Customer Advisor
Bupa Health Insurance
10.2022 - 06.2024
- Participated in interactive training programs to expand knowledge of company products and policies.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Been first point of contact for all customer service inquiries via telephone to address customer needs and promote optimum outcomes.
- Managed approximately 60 incoming calls in 4-hour shift from customers.
Customer Experience and People Performance Manager
McDonald's
03.2014 - 08.2023
- Delivering outstanding quality, service, cleanliness, sales, people practices and profit on shifts.
- Supervising employees to ensure that restaurant operations and procedures are adhered to.
- Engaging with crew and fellow managers (approximately 200+) to deliver great business outcomes by bringing company experience to life on each and every shift.
- Complying with restaurant safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers and escalating safety and security matters to the Restaurant Manager where necessary.
- Ensuring the restaurant is appropriately staffed with well-trained, happy and motivated employees.
- Ensuring that each McDonald’s customer receives the best possible experience, every time they visit the restaurant.
Customer Care Consultant and Accounts Receivable
Blackwoods
06.2019 - 09.2021
- Managed approximately 50 incoming calls, emails and influx of customers per day from customers.
- Assisting account managers with customer quotes, enquiries
Understanding customer’s sales history and proactively identifying requirements - Ensuring customer requests are actioned in timely manner within allocated timeframes
- Taking ownership in continuing and cultivating all customer interactions
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Used advanced software skills to produce high-quality documents, reports, and presentations.
Education
Graduate Certificate - Applied Data Science
Charles Sturt University
Sydney, NSW09.2024
Master of Professional Accounting Leading To MBA - Accounting And Business Management
Holmes Institute
Sydney12.2019
Bachelor of Technology - Computer Science Engineering
PVPSIT
India06.2012
Skills
- MySQL
- Data Analytics
- MS Office
- Programming Languages: C, CPP, Java, Python
- Scripting Languages: Javascript
- Problem-Solving
- Decision-Making
- Cultural Awareness
- Tableau
Accomplishments
- Done rosters for a team of 200+ staff members at maccas on a weekly basis.
- Achieved outstanding KPI's and received bonus by completing tasks with accuracy and efficiency at Bupa.
Languages
English
Full Professional
Timeline
ADF and BMVS Service Desk Consultant
Bupa
06.2024 - Current
Customer Advisor
Bupa Health Insurance
10.2022 - 06.2024
Customer Care Consultant and Accounts Receivable
Blackwoods
06.2019 - 09.2021
Customer Experience and People Performance Manager
McDonald's
03.2014 - 08.2023
Graduate Certificate - Applied Data Science
Charles Sturt University
Master of Professional Accounting Leading To MBA - Accounting And Business Management
Holmes Institute
Bachelor of Technology - Computer Science Engineering
PVPSIT
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