Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Vienna Brookes

Vienna Brookes

Gawler,SA

Summary

Reliable, hardworking and self-motivated candidate, with excellent communication skills and the ability to work well under pressure. Proven track record of providing exceptional customer service and rapport through friendly and detailed responses to inquiries. Able to perform effectively in independent or team environments. Passionate about promoting lasting customer satisfaction with knowledge of service delivery and multitasking abilities. Excellent time management and problem-solving skills, as well as a proven history of achieving sales goals. Available for immediate start.



Overview

5
5
years of professional experience

Work History

Event Usher

Australian Girls' Choir
06.2023 - Current
  • Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees
  • Managed front desk operations while promoting a welcoming atmosphere by greeting guests warmly upon arrival
  • Maintained updated knowledge of event information, facility locations & ticketing procedures to provide guests with accurate details
  • Worked as a team member to assist with set-up and break down of events
  • Carried out multiple tasks simultaneously and worked well under pressure.
  • Received consistent positive feedback from supervisors and attendees for exemplary performance in ushering duties.
  • Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
  • Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events.

Retail Volunteer

RSPCA
05.2023 - Current
  • Managed cash register operations efficiently & delivered energetic responses to customer questions in-store and by telephone
  • Brought forth a self-motivated attitude, as well as the ability to collaborate
  • Stocked, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions
  • Maintained energy and enthusiasm in fast-paced environment
  • Developed strong rapport with customers and created positive impression of business
  • Promoted customer loyalty and recommended complementary purchases, increasing revenue.





Nanny

3 Families
01.2019 - Current
  • Prepared meals for children based on dietary guidelines
  • Assisted with housekeeping duties as well as running errands
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills
  • Organised and cleaned home after activities by picking up toys and tidying playroom
  • Built positive and nurturing environments to support child social and emotional growth
  • Supervised children on playground to help develop physical and social skills.

Makeup Artist

Self Employed
11.2021 - 04.2022
  • Prepared skin for makeup application by cleaning, moisturising and priming
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use
  • Conducted consultations beforehand to understand client's desired outcome and assessed skin type and face structure
  • Applied various layers of makeup to customers to obtain the desired look
  • Maintained full stock of inventory and properly sanitised makeup tools to avoid spread of infection
  • Styled hair, makeup and nails for customers for formal events.

Education

Marryatville High School
SA, SA

Introduction to Acting Course, On Set Experience Course, Advanced Screen & Cinematic Technique Course -

Type Talent Acting Academy
SA, SA

Skills

  • Customer Service
  • Friendly & Helpful
  • Proactive
  • Ability to work under pressure
  • Effective time management
  • Enthusiastic
  • Organised
  • Communication
  • Flexible
  • Product Knowledge

Awards

RSPCA South Australia - Certificate of Appreciation - 2023 Adelaide Fringe Performer with Gospo Collective - 2023 National Pharmacies Christmas Pageant Performer - 2016-2022 Successful auditions for Solo Vocal Main Character roles including Rapunzel, Dorothy & Elsa in a variety of musical productions - 2016-2022 Young Volunteer of the Year Award, City of Walkerville - Highly Commended - 2017 One of 56 girls selected Australia wide for Australian Girls' Choir International Tour to NZ - 2016 Australian Girls' Choir Outstanding Potential award - 2014

Timeline

Event Usher

Australian Girls' Choir
06.2023 - Current

Retail Volunteer

RSPCA
05.2023 - Current

Makeup Artist

Self Employed
11.2021 - 04.2022

Nanny

3 Families
01.2019 - Current

Marryatville High School

Introduction to Acting Course, On Set Experience Course, Advanced Screen & Cinematic Technique Course -

Type Talent Acting Academy

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Vienna Brookes