Vienna Todd
Brisbane,QLD
Summary
With an optimistic outlook, teachable spirit, and willingness to learn, I am excited for the doors that may open to me since recently completing a Bachelor of Business. This resume highlights my skills, experience, and education to demonstrate that I am a well-suited candidate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations Agent
The Calile Hotel
Brisbane, QLD
04.2022 - Current
- Converse with guests, corporate clients, and other industry professionals to provide a high level of customer service through polished telephone and email communication.
- Maintain expert knowledge of available room categories, pricing structures, and promotional offers to optimise revenue generation.
- Develop rapport with guests through personalised interactions, fostering loyalty and encouraging repeat business.
- Participate in a highly motivated team to meet goals and time frames, thereby delivering the best results for our clients.
- Accurately and efficiently handle enquiries and bookings for hotel guests, including government, celebrity, and business VIP's.
- Process payments securely and update billing information while adhering to strict confidentiality guidelines, including PCI compliance.
- Contribute to revenue management tasks, including inventory control and proactive upselling of rooms, packages, and additional services.
- Resolve various issues and discrepancies for customers with clear communication to both the guest and the Calile Team.
- Celebrated as the Best Hotel in Oceania and in The World's 50 Best Hotels in 2023 and 2024.
Shift Manager
McDonald's
Brisbane, QLD
02.2021 - 04.2022
- Coordinated effective shifts of up to 16 crew members, which included motivating, delegating and leading a team to reach shift KPIs and successful restaurant operations.
- Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked in five different restaurants across Brisbane, proving my agility and adaptability to new environments and people.
- Led by example to promote a positive work environment through open communication and constructive feedback when targets/friendliness/efficiency were both successful and challenged.
- Maintained Workplace and Food Health and Safety procedures, ensuring a safe environment for employees and customers.
- Managed staff recruitment and conducted interviews.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Facilitated productivity and performance during peak periods by positioning crew members in areas of strength while consciously organising training outside of these periods.
Crew Member and Trainer
McDonald's Virginia
Brisbane, QLD
09.2020 - 02.2021
- Trained new and existing crew in customer service, teamwork, efficiency, and food preparation and safety to work independently while upholding performance requirements.
- Demonstrated strong multitasking abilities, handling multiple orders/obligations simultaneously without compromising quality or efficiency.
- Enhanced team efficiency by consistently preparing workstations before peak periods and reworking the team set-up, playing to crew members' strengths.
- Fostered positive team morale by setting goals, using positive reinforcement and rewarding quality work.
- Learnt customer service, order taking and cashiering in the drive-thru and front counter areas.
- Ensured a clean and tidy space in areas of food preparation and the dining room.
Education
Bachelor of Business - Tourism, Leisure And Events
University of The Sunshine Coast
Sunshine Coast, QLD04-2025
Queensland Certificate of Education -
Wavell State High School
Brisbane, QLD12-2019
Skills
Interpersonal relations
Teamwork
Attention to detail
Friendly and professional
Effective communicator
Customer focused
Time management
Problem-solving and decisive
Email and phone etiquette
Microsoft Office and Opera Cloud
Certification
- The Calile Hotel 2 Years Tenure Award 2024
- RSA Queensland 2022
- Police Check 2022
- First Aid Certificate 2021
- McDonald's 5 Year Loyalty Award 2021
- Queensland Certificate of Education 2019
- Wavell State High school Prefect 2019
Timeline
Reservations Agent
The Calile Hotel
04.2022 - Current
Shift Manager
McDonald's
02.2021 - 04.2022
Crew Member and Trainer
McDonald's Virginia
09.2020 - 02.2021
Bachelor of Business - Tourism, Leisure And Events
University of The Sunshine Coast
Queensland Certificate of Education -
Wavell State High School