Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vienna Todd

Brisbane,QLD

Summary

With an optimistic outlook, teachable spirit, and willingness to learn, I am excited for the doors that may open to me since recently completing a Bachelor of Business. This resume highlights my skills, experience, and education to demonstrate that I am a well-suited candidate.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Reservations Agent

The Calile Hotel
04.2022 - Current
    • Converse with guests, corporate clients, and other industry professionals to provide a high level of customer service through polished telephone and email communication.
    • Maintain expert knowledge of available room categories, pricing structures, and promotional offers to optimise revenue generation.
    • Develop rapport with guests through personalised interactions, fostering loyalty and encouraging repeat business.
    • Participate in a highly motivated team to meet goals and time frames, thereby delivering the best results for our clients.
    • Accurately and efficiently handle enquiries and bookings for hotel guests, including government, celebrity, and business VIP's.
    • Process payments securely and update billing information while adhering to strict confidentiality guidelines, including PCI compliance.
    • Contribute to revenue management tasks, including inventory control and proactive upselling of rooms, packages, and additional services.
    • Resolve various issues and discrepancies for customers with clear communication to both the guest and the Calile Team.
    • Celebrated as the Best Hotel in Oceania and in The World's 50 Best Hotels in 2023 and 2024.

Shift Manager

McDonald's
02.2021 - 04.2022
    • Coordinated effective shifts of up to 16 crew members, which included motivating, delegating and leading a team to reach shift KPIs and successful restaurant operations.
    • Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
    • Worked in five different restaurants across Brisbane, proving my agility and adaptability to new environments and people.
    • Led by example to promote a positive work environment through open communication and constructive feedback when targets/friendliness/efficiency were both successful and challenged.
    • Maintained Workplace and Food Health and Safety procedures, ensuring a safe environment for employees and customers.
    • Managed staff recruitment and conducted interviews.
    • Planned, organised and monitored resources for efficient use of labour, equipment and materials.
    • Facilitated productivity and performance during peak periods by positioning crew members in areas of strength while consciously organising training outside of these periods.

Crew Member and Trainer

McDonald's Virginia
09.2020 - 02.2021
  • Trained new and existing crew in customer service, teamwork, efficiency, and food preparation and safety to work independently while upholding performance requirements.
  • Demonstrated strong multitasking abilities, handling multiple orders/obligations simultaneously without compromising quality or efficiency.
  • Enhanced team efficiency by consistently preparing workstations before peak periods and reworking the team set-up, playing to crew members' strengths.
  • Fostered positive team morale by setting goals, using positive reinforcement and rewarding quality work.
  • Learnt customer service, order taking and cashiering in the drive-thru and front counter areas.
  • Ensured a clean and tidy space in areas of food preparation and the dining room.

Education

Bachelor of Business - Tourism, Leisure And Events

University of The Sunshine Coast
Sunshine Coast, QLD
04-2025

Queensland Certificate of Education -

Wavell State High School
Brisbane, QLD
12-2019

Skills

Interpersonal relations

Teamwork

Attention to detail

Friendly and professional

Effective communicator

Customer focused

Time management

Problem-solving and decisive

Email and phone etiquette

Microsoft Office and Opera Cloud

Certification

  • The Calile Hotel 2 Years Tenure Award 2024
  • RSA Queensland 2022
  • Police Check 2022
  • First Aid Certificate 2021
  • McDonald's 5 Year Loyalty Award 2021
  • Queensland Certificate of Education 2019
  • Wavell State High school Prefect 2019

Timeline

Reservations Agent

The Calile Hotel
04.2022 - Current

Shift Manager

McDonald's
02.2021 - 04.2022

Crew Member and Trainer

McDonald's Virginia
09.2020 - 02.2021

Bachelor of Business - Tourism, Leisure And Events

University of The Sunshine Coast

Queensland Certificate of Education -

Wavell State High School

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Vienna Todd