Vienna Todd
Brisbane,QLD
Summary
With an optimistic outlook, teachable spirit, and willingness to learn, I am excited for the doors that may open to me since recently completing a Bachelor of Business. This resume highlights my skills, experience, and education to demonstrate that I am a well-suited candidate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations Agent
The Calile Hotel
04.2022 - Current
- Converse with guests, corporate clients, and other industry professionals to provide a high level of customer service through polished telephone and email communication.
- Maintain expert knowledge of available room categories, pricing structures, and promotional offers to optimise revenue generation.
- Develop rapport with guests through personalised interactions, fostering loyalty and encouraging repeat business.
- Participate in a highly motivated team to meet goals and time frames, thereby delivering the best results for our clients.
- Accurately and efficiently handle enquiries and bookings for hotel guests, including government, celebrity, and business VIP's.
- Process payments securely and update billing information while adhering to strict confidentiality guidelines, including PCI compliance.
- Contribute to revenue management tasks, including inventory control and proactive upselling of rooms, packages, and additional services.
- Resolve various issues and discrepancies for customers with clear communication to both the guest and the Calile Team.
- Celebrated as the Best Hotel in Oceania and in The World's 50 Best Hotels in 2023 and 2024.
Shift Manager
McDonald's
02.2021 - 04.2022
- Coordinated effective shifts of up to 16 crew members, which included motivating, delegating and leading a team to reach shift KPIs and successful restaurant operations.
- Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked in five different restaurants across Brisbane, proving my agility and adaptability to new environments and people.
- Led by example to promote a positive work environment through open communication and constructive feedback when targets/friendliness/efficiency were both successful and challenged.
- Maintained Workplace and Food Health and Safety procedures, ensuring a safe environment for employees and customers.
- Managed staff recruitment and conducted interviews.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Facilitated productivity and performance during peak periods by positioning crew members in areas of strength while consciously organising training outside of these periods.
Crew Member and Trainer
McDonald's Virginia
09.2020 - 02.2021
- Trained new and existing crew in customer service, teamwork, efficiency, and food preparation and safety to work independently while upholding performance requirements.
- Demonstrated strong multitasking abilities, handling multiple orders/obligations simultaneously without compromising quality or efficiency.
- Enhanced team efficiency by consistently preparing workstations before peak periods and reworking the team set-up, playing to crew members' strengths.
- Fostered positive team morale by setting goals, using positive reinforcement and rewarding quality work.
- Learnt customer service, order taking and cashiering in the drive-thru and front counter areas.
- Ensured a clean and tidy space in areas of food preparation and the dining room.
Education
Bachelor of Business - Tourism, Leisure And Events
University of The Sunshine Coast
Sunshine Coast, QLD04-2025
Queensland Certificate of Education -
Wavell State High School
Brisbane, QLD12-2019
Skills
Interpersonal relations
Teamwork
Attention to detail
Friendly and professional
Effective communicator
Customer focused
Time management
Problem-solving and decisive
Email and phone etiquette
Microsoft Office and Opera Cloud
Certification
- The Calile Hotel 2 Years Tenure Award 2024
- RSA Queensland 2022
- Police Check 2022
- First Aid Certificate 2021
- McDonald's 5 Year Loyalty Award 2021
- Queensland Certificate of Education 2019
- Wavell State High school Prefect 2019
Timeline
Reservations Agent
The Calile Hotel
04.2022 - Current
Shift Manager
McDonald's
02.2021 - 04.2022
Crew Member and Trainer
McDonald's Virginia
09.2020 - 02.2021
Bachelor of Business - Tourism, Leisure And Events
University of The Sunshine Coast
Queensland Certificate of Education -
Wavell State High School