Viera Istiyanti
Liverpool
Summary
Proven track record in enhancing cleanliness and customer satisfaction, notably at Westfield Mall. Excelled in punctuality and professionalism, significantly improving client relationships. Skilled in dusting, packing accuracy, and effective communication, achieving sales targets at Anglicare. Demonstrates exceptional organization and customer service, driving repeat business and loyalty.
Overview
12
12
years of professional experience
Work History
Domestic Cleaner
Westfield Mall
07.2019 - Current
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Pick Packer
Multipack Ltd Int
03.2016 - 07.2019
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Retail Sales Worker
Anglicare
10.2012 - 03.2016
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Education
Individual Support - Aged Care
SignatureTraining
Suite 1 ,191 Church Street ,Paramatta , NSW, 215003.2025
Diploma Advance Bussiness Administration
Straithfield College
70 Pitt Street , CBD Sydney NSW03.2017
Skills
- Self-Motivation and Initiative
- Dusting and polishing surfaces
- Organization and decluttering
- Cleaning and organizing abilities
- Customer Service
- Active Listening
- Customer Relations
- Appointment Scheduling
- Data Collection
- Filing
Certification
Timeline
Domestic Cleaner
Westfield Mall
07.2019 - Current
Pick Packer
Multipack Ltd Int
03.2016 - 07.2019
Retail Sales Worker
Anglicare
10.2012 - 03.2016
Individual Support - Aged Care
SignatureTraining
Diploma Advance Bussiness Administration
Straithfield College
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