Viet Tran
Georges Hall,Australia
Summary
A dedicated migration law professional with comprehensive expertise in Australian immigration legislation and a strong passion for handling complex cases involving natural justice principles, PIC 4020 considerations, and adverse information assessments. With extensive experience in customer service, administration, and legal support, I bring a thorough understanding of the Australian legal framework combined with specialized knowledge in migration law processes. I am committed to achieving successful outcomes for clients facing challenging immigration matters while contributing to organizational excellence through meticulous case management and strategic legal analysis.
Overview
17
17
years of professional experience
Work History
Paralegal cum Office Manager
DOJO LEGAL
01.2023 - 01.2025
- Provide comprehensive administrative and legal support to the Senior Lawyer & Director
- Manage daily operations, case assignments, and resource allocation
- Assist with legal research, document drafting, and meeting preparation
- Liaise with clients, stakeholders, and legal professionals
- Develop and maintain client relationships, focusing on the Vietnamese community
- Participate in networking events and lead generation activities.
- Provide client support by gathering information, explaining migration processes, and responding to inquiries
- Assist in preparing and submitting visa applications, ensuring compliance with legal and regulatory requirements
- Maintain organized records and documentation for each client case
- Research immigration laws, policies, and procedures to provide up-to-date advice to clients
- Perform administrative tasks, including scheduling appointments, data entry, and filing.
Paralegal
TQH LAWYERS
11.2021 - 12.2023
- Served as the first point of contact for new clients, gathering information and scheduling consultations
- Managed the agent's calendar and client communications
- Assisted with application processing, including completing forms, writing statements, and compiling documents
- Maintained accurate electronic and physical files and records related to cases
- Performed general administrative duties, such as drafting letters, answering phones, and filing.
Administrative Assistant
DAO NGUYEN MIGRATION
02.2021 - 11.2021
Administrative Assistant
VF CONSULTATION
01.2019 - 01.2020
Customer Service and Sales Consultant
WE CONNECT COMMUNICATION
01.2013 - 01.2019
- Providing exceptional customer service in order to reach resolutions
- Assist customers to find the products, giving advice and guidance on product selections
- Provide advice on product selection and managing customer orders
- Liaison with company representatives' customer's enquiries
- Being responsible for processing cash, card payments and customer refunds
- Involve in stock control, stocking shelves with merchandise and receiving stock delivery
- Entering and matching all purchase orders and invoices in a timely manner
- Input invoice to be paid in to spreadsheet
- Preparing invoice summary for manager approval prior making payment.
- Provide quality and friendly customer service in person and over the phone
- Assist customers to find the products, giving advice and guidance on product selections
- Taking customer order
- Responsible dealing with customer enquiries and complaints
- Cash register reconciliation in the beginning and end of shift
- Being responsible for processing cash, card payments and customer refunds
- Involve in stock control, stocking shelves with merchandise and receiving stock delivery
- Training new staffs.
Customer Service Supervisor
CRYSTAL PALACE FUNCTION
01.2008 - 01.2013
Education
Practice Legal Training -
COLLEGE OF LAW
12-2025
Bachelor of Law -
SOUTHERN CROSS UNIVERSITY
08-2025
Justice of the Peace -
NEW SOUTH WALES
01.2023
Migration Law & Practice -
WESTERN SYDNEY UNIVERSITY
01.2022
Bachelor of Business and Commerce - Accounting & Auditing
WESTERN SYDNEY UNIVERSITY
01.2016
Advanced Diploma - Accounting
TAFE NSW
01.2011
Skills
- Migration law and processes
- Customer service
- Communication skills
- Microsoft Office
- MYOB AccountRight
- Accounting software
- Problem-solving
- Analytical skills
- Organizational skills
- Attention to detail
- Independent work
- Team collaboration
- Leap software
- Migration Manager software
Timeline
Paralegal cum Office Manager
DOJO LEGAL
01.2023 - 01.2025
Paralegal
TQH LAWYERS
11.2021 - 12.2023
Administrative Assistant
DAO NGUYEN MIGRATION
02.2021 - 11.2021
Administrative Assistant
VF CONSULTATION
01.2019 - 01.2020
Customer Service and Sales Consultant
WE CONNECT COMMUNICATION
01.2013 - 01.2019
Customer Service Supervisor
CRYSTAL PALACE FUNCTION
01.2008 - 01.2013
Practice Legal Training -
COLLEGE OF LAW
Bachelor of Law -
SOUTHERN CROSS UNIVERSITY
Justice of the Peace -
NEW SOUTH WALES
Migration Law & Practice -
WESTERN SYDNEY UNIVERSITY
Bachelor of Business and Commerce - Accounting & Auditing
WESTERN SYDNEY UNIVERSITY
Advanced Diploma - Accounting
TAFE NSW
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