Summary
Work History
Education
Skills
AVAILABILITIES
Timeline
Volunteer

Viet Anh ( Henry ) Tran

Box Hill,Victoria

Summary

Customer-focused hospitality all-rounder with hands-on experience across service, POS/EFTPOS and cash reconciliation in busy cafés and restaurants. Excels during peak periods, resolves issues calmly and professionally, and supports team performance while upholding quality, hygiene and safety standards.

Work History

Volunteer

" Xuân Tình Nguyện " Campaign
2022 - 2023
  • Assisted with event planning and logistics for community outreach programs.
  • Coordinated volunteer schedules to ensure adequate coverage during events.
  • Supported fundraising efforts through organizing donation drives and outreach campaigns.
  • Engaged with community members to promote volunteer opportunities and services offered.

Front of House Supervisor

2024 - 2025
  • Supported team in managing front of house operations, ensuring smooth guest experiences.
  • Served 100+ customers per shift, honing strong communication and customer-service skills.
  • Accurately and efficiently processed cash and EFTPOS transactions.
  • Resolved customer concerns calmly and professionally to maintain satisfaction.
  • Maintained a clean, well-organised environment in line with health and safety standards.

Front of House Staff Member

2024 - 2025
  • Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
  • Assisted in maintaining cleanliness and organization of front-of-house areas, enhancing overall ambiance.
  • Coordinated with kitchen staff to ensure timely order delivery and accuracy in food service.
  • Trained new hires on operational procedures and customer interaction best practices.

Education

Bachelor of Administration - 2023

University of Economics Ho Chi Minh City
Ho Chi Minh City, Viet Nam

Bachelor of Business Analytics - 2024 - 2027

Deakin University
Melbourne, VIC

Skills

  • Workplace safety
  • Hospitality industry
  • POS system operations
  • Guest relations
  • Teamwork and collaboration

AVAILABILITIES

Monday: Full day 

Tuesday: Full day 

Wednesday: Full day 

Thursday: Full day 

Friday: Full day 

Saturday: Full day

Sunday: Full day

Timeline

Volunteer

" Xuân Tình Nguyện " Campaign
2022 - 2023

Front of House Supervisor

2024 - 2025

Front of House Staff Member

2024 - 2025

Bachelor of Administration - 2023

University of Economics Ho Chi Minh City

Bachelor of Business Analytics - 2024 - 2027

Deakin University

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Viet Anh ( Henry ) Tran