Viet Huy Tran
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
FOH Team Member
The Big Group
08.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
BOH Team Member
Roll'd
09.2022 - 08.2023
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Verified dishes were prepared according to restaurant recipes and quality standards.
FOH Staff Member
1986 Cafe
12.2020 - 12.2021
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
Education
Bachelor of Business (Marketing) - Marketing
RMIT University
Melbourne11.2024
Skills
- Order Placement
- Station Preparation
- Member Support
- Delivering Orders to Guests
- Customer Service
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
FOH Team Member
The Big Group
08.2023 - Current
BOH Team Member
Roll'd
09.2022 - 08.2023
FOH Staff Member
1986 Cafe
12.2020 - 12.2021
Bachelor of Business (Marketing) - Marketing
RMIT University
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