VIET PHONG NGUYEN
Adelaide,Australia
Summary
Motivated IT graduate with hands-on experience in enterprise IT support across healthcare and business sectors. Delivers effective solutions through strong technical skills in systems administration and infrastructure support, while enhancing client satisfaction through excellent stakeholder engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
TP Solutions
Adelaide, Australia
07.2024 - Current
- Delivered onsite and remote technical support for hardware, software, and user access issues, ensuring timely resolution and minimizing operational downtime for clients.
- Configure, deploy, and upgrade desktops, laptops, and servers, including hardware replacements and peripheral installations, to improve system performance and user productivity.
- Administered Active Directory environments through user account management, password resets, and permission control, enhancing security and access efficiency.
- Manage Microsoft 365 user accounts and license allocation to ensure secure, reliable, and efficient business operations across teams.
- Support Domain Controller migrations and Windows server environment changes, contributing to stable infrastructure transitions with minimal service disruption.
- Install, configure, and support business-critical applications including Minfos, Best Practice, Medical Director and more.
- Deploy and support 3CX and CrazyTel PBX/VoIP solutions, helping businesses maintain effective and uninterrupted communication systems.
Digital Publishing Officer
K2 Office (formerly Unix Solutions)
Adelaide, Australia
02.2021 - Current
- Collaborated with internal stakeholders to ensure accurate, consistent, and user-friendly digital content aligned with business and brand standards.
- Managed website and online marketplace content with WordPress, Magento, and publishing tools to enhance user experience.
- Created digital assets like product imagery and web banners to enhance online publishing and marketing efforts.
- Proofread and edited content to meet style, readability, and accessibility standards.
Education
Bachelor of Computer Science - Cybersecurity
The University of Adelaide
Adelaide, Australia11-2024
Skills
- Customer Support & Service Delivery
- Technical Problem Solving
- Customer support
- Requirements analysis
- Accountability & Continuous Improvement
- Stakeholder Communication
Certification
- PL-300 || Power BI Data Analyst Associate, Microsoft, Australia, 12/31/26
- 3CX Advanced Certified Engineer V20, 3CX, Australia, 12/31/26
Projects
Job Seeker Web Project
Tools Utilized: Java || MySQL || html || CSS
- Engineered a web application that simulates a social media-style platform, allowing employers to post job listings and job seekers to interact with and apply for opportunities, helping streamline the recruitment process.
- The project also utilized the MVC architecture, with Java Servlets handling the controller layer and JSTL enhancing interface responsiveness and interactivity.
- A secure and robust MySQL database was implemented to manage user data and platform interactions efficiently while maintaining data integrity and privacy.
- The project demonstrates strong technical capability, problem-solving, and a commitment to continuous learning, and is available on GitHub.
Timeline
IT Technician
TP Solutions
07.2024 - Current
Digital Publishing Officer
K2 Office (formerly Unix Solutions)
02.2021 - Current
Bachelor of Computer Science - Cybersecurity
The University of Adelaide