Vignesh Mani
Hillcrest,QLD
Summary
Housekeeping Supervisor with a proven track record at LUXXE Outsourced Hotel Services, enhancing guest satisfaction through meticulous room inspections and staff training. Expert in cleaning and sanitation, coupled with exceptional guest relations skills, significantly improved service quality. Skilled in supply inventory management and staff development, fostering a collaborative and efficient work environment. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
LUXXE Outsourced Hotel Services
04.2021 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Room Attendant
Sofitel
01.2020 - 02.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Kitchen Prep Cook
Vomo Island Resort
01.2017 - 08.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
Education
Commerical Cookery Cert 4
Frontier Education
Brisbane, QLD08.2021
Hospitality And Tourism
Frontier Education
08.2021
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Training and mentoring
- Staff Scheduling
- Staff Training and Development
- Department coordination
- Workload prioritization
Languages
English
Full Professional
Hindi
Full Professional
Additional Information
willing to sign a long-term contract with the company of sponsorship is provide
Timeline
Housekeeping Supervisor
LUXXE Outsourced Hotel Services
04.2021 - Current
Housekeeping Room Attendant
Sofitel
01.2020 - 02.2021
Kitchen Prep Cook
Vomo Island Resort
01.2017 - 08.2019
Commerical Cookery Cert 4
Frontier Education
Hospitality And Tourism
Frontier Education
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