VIGNESH KAPIL SHAKTHI PILLI
MAIDSTONE,VIC
Summary
- Experienced ICT SERVICE DESK with over 2 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
- Enthusiastic ICT SERVICE DESK SUPPORT OFFICER eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Azure Cloud.
- Knowledge of Windows 10/11 Operating Systems..
- Motivated to learn, grow and excel in ICT industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Microsoft Certification with Office 365 is advantageous.
- Experienced with managing network switches and access points.
- Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
Overview
3
3
years of professional experience
1
1
Certification
Work History
ICT SERVICE DESK REPRESENTATIVE
GROWTH OPS
MELBOURNE, Victoria
03.2022 - 10.2022
- Created plans and communicated deadlines to complete projects on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Handled 80 calls per day to address customer inquiries and concerns.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
ICT SUPPORT OFFICER
STELLAR
MELBOURNE, Victoria
02.2020 - 03.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Drove operational improvements which resulted in savings and improved profit margins.
- Improved operations through consistent hard work and dedication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked with customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Master of Science - MASTERS IN INFORMATION SYSTEMS
USQ
Toowoomba, QLD07.2018
Bachelor of Science - Pharmaceutical Sciences
MALLAREDDY ENGINEERING COLLEGE
HYDERABAD02.2013
Skills
- Software Phone or Desk Support
- ICT System Programming
- Operating Digital Sound Desk
- Service Desk Team Supervision
- Service Desk Team Management
- Company Representative Management
- Project Representative Expertise
- Sales Representative Scheduling
Visa status
Australian Citizen
Certification
- Area of certification ITIL.
- Area of expertise Windows 10/11 Operating Systems.
- Area of knowledge in RMM tools.
- Excellent communication (verbal and writing), presentation and negotiation skill
Timeline
ICT SERVICE DESK REPRESENTATIVE
GROWTH OPS
03.2022 - 10.2022
ICT SUPPORT OFFICER
STELLAR
02.2020 - 03.2022
Master of Science - MASTERS IN INFORMATION SYSTEMS
USQ
Bachelor of Science - Pharmaceutical Sciences
MALLAREDDY ENGINEERING COLLEGE
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