VIHANGA SHAMAL

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Maintained high level of product knowledge to provide accurate information and support to customers.
• Contributed to team success, consistently achieving call center performance metrics.

• Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
• Directed financial operations for building to maintain optimal budget targets.
• Inspected grounds and facilities to identify necessary repairs.
• Surveyed and tracked mechanical, plumbing and electrical equipment to enhance service quality and comply with preventive maintenance plans.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Provide Monthly Building manager Report

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Managing Fibre Splicing and Trouble Shooting in NBN Projects
• HFC installations of both aerial, underground cabling and equipment from network boundary to residential property
• Connecting and restoring service and telecommunications network
• Conducting RF testing from modem back to
• CMTS
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
• Increased customer satisfaction by resolving onsite issues.

• Used remote diagnostic tools to identify sources of certain customer issues
• Administered and prepared programs for IP addresses, developed network resources, and trained support personnel to provide Tier I support to end users
• Managing team of Network cabling and installation team
• Working with CISCO products Mainly focusing on Network Design
• Provisioning and troubleshooting of switches and routers
• Configuration, Installation, and Troubleshooting in Network System
• Identify and resolve wireless connectivity issues in both client environment and Point-to-Point wireless system
• Installed and configured network security solutions such as VPNs, Firewalls, and intrusion detection and mitigation tools
• Monitored networks and network devices to resolve technical problems quickly.

Worked in a telecommunication environment where knowledge was added to the fields of Coverage of 3G, 4G LTE, Antennas, Drive-tests, etc

• Problem-solving abilities through following Root
• Cause Analysis to eliminate fluctuations in communication signals and servers