Vijay Baskar
McKinnon,VIC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Residential building concierge
MICM (Melbourne Inner City Management)
Melbourne, Victoria
11.2023 - Current
- Responsible for providing high-standard customer service and maintenance of the building
- Instant assistance and support leasing agents, tenants, and owners with any external concerns within the property
- Assisting with parcels and notifications via email with the usage of MyBos
- Responsible for activating and deactivating fobs/access cards/ remotes for the tenants, owners, or guests using Titian or Integriti software
- Handling CCTV, waste management, and maintaining a healthy relationship with the residents.
Customer Service Agent
Probe CX (Medibank)
Melbourne, Victoria
12.2022 - 11.2023
- Responsible for providing high-standard customer service and resolving customers' inquiries
- Assisting and providing information related to health insurance, quotes, and assisting them to find suitable insurance
- Receiving inbound calls, emails, and SMS regarding memberships, and account information, updating account information, redirecting to sales teams, and providing the best suitable products
- Working across multiple systems simultaneously to eradicate errors and update accurate information regarding the member's information
- Working in a team ensuring the KPIs are met and receiving multiple interactions via email, call, and SMS simultaneously
- Prioritizing the customers’ needs and requirements, assisting them to get appointments, and organizing on-time care and assistance received from the health experts
- Responsible for customer’s file, payment details are updated to date, processing direct debit for the members
- Problem-solving nature with a positive attitude is maintained throughout the process to maintain control of the interaction
- Showcasing negotiation skills and convincing customers to enroll for the membership policy is vital to growing revenue for the business and meeting target earnings.
Retail Assistant
Aldi
Melbourne, Victoria
06.2022 - 11.2022
- Retail Assistants are in charge of restocking shelves with products, ensuring availability for customers' needs, and maintaining a neat presentation of items
- We assist customers with inquiries, locating items, and providing information about products and promotions
- Retail Assistants may be responsible for operating cash registers, handling transactions, and providing accurate change to customers
- We contribute to maintaining the store's cleanliness and organization, ensuring a pleasant shopping environment for customers
- Retail Assistants might be involved in arranging displays, implementing promotions, and updating price tags to enhance the visual appeal of products
- Monitoring inventory levels, tracking stock movements, and reporting discrepancies to the management team
- Adhering to Aldi's policies and procedures, including safety regulations and customer service standards.
Customer and Seller Support Executive
Amazon
Melbourne, Victoria
06.2021 - 05.2022
- Assisting B2C and B2B customers on the Amazon platform with orders and inventories
- Working in a fast-paced and high-pressure environment to meet the KPIs by resolving the customer's inquiries
- Resolving and providing instant response over the query, identifying the errors, and resolving the problems using different inventory tracking methods
- Maintaining regular and smooth flow of orders for the sellers and delivering on time to the logistics
- Communicating with customers and clients using multiple platforms such as email, chat, SMS, and calls.
Education
Master of Professional Accounting -
Royal Melbourne Institute of Technology (RMIT)
11-2024
Bachelor of Commerce: Specialization (Accounting & Finance) -
Dr. G.R.Damodaran College of Arts & Science
01.2021
Higher Secondary Education (Grade 12) -
Stanes School ICSE
01.2018
Skills
- Proficient in accounting software and MS Office Suite (Excel, Word, PowerPoint)
- Strong Analytical and problem-solving skills
- Effective time management and organizational skills
- Attention to detail and accuracy
- Excellent communication and interpersonal skills
- Team player with leadership capabilities
Accomplishments
- Representing student council & and overseeing organizing college events in Under Graduation.
- Winners of best class award (2018-2021) in Under Graduation.
- Winners of Most Creative Award in Creative Streaks (2019) in Under Graduation.
- Vice-Captain & Student body member in Stanes School (2017-2018) Secondary and Higher Secondary School.
- Best Leader Award in Master Strokes (2019) in Under Graduation.
Languages
- English
- Hindi
- Tamil
- Malayalam
References
On request
Timeline
Residential building concierge
MICM (Melbourne Inner City Management)
11.2023 - Current
Customer Service Agent
Probe CX (Medibank)
12.2022 - 11.2023
Retail Assistant
Aldi
06.2022 - 11.2022
Customer and Seller Support Executive
Amazon
06.2021 - 05.2022
Master of Professional Accounting -
Royal Melbourne Institute of Technology (RMIT)
Bachelor of Commerce: Specialization (Accounting & Finance) -
Dr. G.R.Damodaran College of Arts & Science
Higher Secondary Education (Grade 12) -
Stanes School ICSE
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