VIJAY PANCHAL
Gold Coast,Australia
Summary
Dedicated Business Support Team Supervisor with 12 years of experience overseeing administrative staff, ensuring task completion, and meeting financial metrics. As a reinsurance claim handler, I excelled in processing urgent settlements and catastrophic claims and maintaining quality standards. My background also includes successful team leadership and managing various business functions. With an MBA in hand and expertise in accounting, insurance management, and sales, I am well-equipped to drive business growth and ensure operational excellence.
Overview
13
13
years of professional experience
Work History
Business Support Team Supervisor- Operations Management
Gallagher Re
Mumbai
01.2024 - 10.2024
- Supervised a team of administrative staff, offering guidance and support to ensure the successful completion of tasks
- Conducted weekly reviews of financial metrics for the business unit, ensuring that key performance indicators (KPIs) were met
- Recruited new employees for the company
- Served as a representative on the fun committee for the entire business unit
- Maintain regular communication with stakeholders to gather feedback and address any challenging queries
Sr Analyst
Gallagher Re
Mumbai
01.2022 - 12.2023
- Primary Roles & responsibilities remain the same
- Working as acting team leader and handling a team of 12 people
- Monitoring financial and non-financial reports for the team
Analyst
Gallagher Re
Mumbai
04.2018 - 12.2021
- Primary Roles & responsibilities remain the same
- More complex portfolio and complexity within the process
Senior Associate
Gallagher Re
Mumbai
06.2015 - 03.2018
- Deliver complex work, meeting defined SLAs / Targets
- Handling queries from markets, ensuring quick resolution on the client's behalf
- Processing the client figures in our system and advising the same to the markets in line with ensuring to meet defined SLAs, specified key performance indicators and contractual conditions
- Managed the processing of urgent settlements within 24 hours and ensured the collection of funds within the agreed timeframe per the contractual conditions
- Ensuring timely follow-up with the Bureau markets for agreement and Xchanging offices for signings of accounts
- Processing catastrophic claims within 24 hours and ensuring collection of funds within the agreed timeframe per the contractual conditions
- Monitoring funds to be collected from reinsurers, chasing the accounting team for correlation of funds collected from reinsurers and settling to the client within the timeframe per contractual obligation
- Assist in doing RCA (Root Cause Analysis) for errors/issues on Team audit performance to maintain quality score
- Worked on Year End LOC for North American clients
Development Officer
Life Insurance Corporation India
Anand, India
10.2013 - 03.2015
- Accountable for performing various functions such as recruitment of agents, procurement of new business, service of existing insurance policies, etc
- Leading a team of 16 agents and guiding them to successfully achieve their target completion
- Managing tasks involved in recruitment include sourcing, screening, shortlisting the candidates, scheduling and conducting interviews
- Developing sales strategies and contributing to the increase of business volume and growth
Relationship Officer
IndusInd Bank
Nadiad, India
06.2013 - 09.2013
- Opening of bank account, savings and current account for client
- Understanding clients' financial goals and providing suitable banking solutions
- Provide after-sales service to clients by Resolving client issues and ensuring high levels of customer satisfaction
Owner
Gujarat Auto Engineering Works
Nadiad, India
04.2012 - 05.2013
- Handled various inward transactions of raw material
- Accountable for projection and budgeting
- Managed various marketing strategies for market stability and maintained books of account
Education
Master's - Business Administration
West London College, Heriot Watt University
London06.2010
Bachelor of Commerce - Accounting and Finance
University of Mumbai
Mumbai05.2007
Skills
- Customer service
- Leadership
- Microsoft Office
- Employee engagement
- Documentation and reporting
Awards
10/01/23, Won team Awards
Languages
- English
- Hindi
- Gujarati
Working Rights
Skilled Work Regional (Provisional) (subclass 491)
Reference
Anirudh Patel ( Current Aviation Officer)
+61 0478940145
Timeline
Business Support Team Supervisor- Operations Management
Gallagher Re
01.2024 - 10.2024
Sr Analyst
Gallagher Re
01.2022 - 12.2023
Analyst
Gallagher Re
04.2018 - 12.2021
Senior Associate
Gallagher Re
06.2015 - 03.2018
Development Officer
Life Insurance Corporation India
10.2013 - 03.2015
Relationship Officer
IndusInd Bank
06.2013 - 09.2013
Owner
Gujarat Auto Engineering Works
04.2012 - 05.2013
Master's - Business Administration
West London College, Heriot Watt University
Bachelor of Commerce - Accounting and Finance
University of Mumbai
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