Vijay Shah
Sydney,NSW
Summary
Senior Delivery & Portfolio Leader with 25+ years of experience driving large-scale technology transformation and strategic delivery across banking, telecommunications, and digital industries. Skilled in portfolio governance, cross-squad leadership, and end-to-end program management, with a strong track record of delivering multi-million-dollar initiatives on time, within budget, and aligned to enterprise objectives. Proven expertise in stakeholder management, vendor contract negotiations, and uplifting delivery maturity using Agile, Lean, and Hybrid methodologies. Adept at balancing executive reporting with hands-on leadership, fostering high-performance cultures, and ensuring resilient, cloud-enabled platforms.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager / Agile Delivery Manager
Infosys (Westpac Bank)
03.2022 - Current
- Lead portfolio delivery for Lending, Originations & Servicing in Mortgages, spanning multiple “villages” and squads.
- Govern delivery across scope, budget, and timelines, ensuring adherence to enterprise RASCI and PMO frameworks.
- Engage with senior business and technology stakeholders, providing portfolio-level reporting and risk escalations.
- Manage vendor negotiations, Statements of Work (SOW), and delivery interdependencies across multiple programs.
- Directed weekly governance forums including change management, risk assessment, and defect management, reducing delivery risks by 25%.
- Oversaw post-release warranty and continuous improvement to uplift delivery maturity across squads.
Co-Founder & CTO
Utopia Home
05.2020 - Current
- Designed and delivered a cloud-based inventory, payments, and fullfilment platform on AWS & GCP.
- Established Agile governance (scrum boards, iteration planning, stand-ups) to manage distributed development teams.
- Built vendor marketplace and CRM systems, improving fullfilment efficiency by 40%.
- Oversaw technology roadmap, integration strategy, and customer support operations.
Agile Delivery Manager
Mint Payments (Contract)
05.2019 - 11.2019
- Established Agile delivery capability across squads of Java, iOS, and Android developers.
- Scaled deployment frequency from monthly to weekly, reducing time-to-market by 75%.
- Acted as portfolio liaison between business and technology, ensuring alignment to PCI DSS compliance requirements.
- Resourced and managed high-performing teams, including hiring Cloud Architect, Product Owners, and BA roles.
Service Delivery Manager
Infosys (Contract)
10.2018 - 04.2019
- Delivered transition to BAU for iCare platforms (MuleSoft, SailPoint, Okta, Globalscape, Active Directory).
- Managed executive stakeholders with structured weekly, monthly, and quarterly governance reporting.
- Directed onshore/offshore Agile delivery teams to meet strategic direction and commercial objectives.
- Established ITIL-compliant release and change management processes.
Agile Delivery Manager
Winning Group (Contract)
05.2017 - 09.2018
- Directed full-cycle digital transformation for e-commerce and ERP integration, enabling real-time order fulfilment.
- Increased NPS from 46 to 90 and revenue from $300k to $1M within six months through delivery automation and ERP integration.
- Established OKRs and Agile governance practices across teams, enabling consistent delivery predictability.
Senior Consultant
UXC Red Rock
06.2015 - 04.2017
- Delivered digital transformation at Law Society, launching new intranet and responsive website.
- Facilitated Agile ceremonies, coached teams, and established cross-functional collaboration.
Agile Delivery Manager / Service Delivery Manager
Vodafone Hutchison Australia (via Ericsson & Tech Mahindra)
10.2007 - 05.2015
- Led Agile transformation of Vodafone’s digital platform, migrating to AWS auto-scalable architecture.
- Implemented automated CI/CD pipelines with 4-hour lead time, reducing deployment cycle significantly.
- Introduced Agile practices across delivery and support teams, improving release quality and velocity.
- Negotiated vendor contracts (Akamai, Splunk, New Relic) to optimise platform resilience and observability.
Education
MBA - Accounting & Finance
Southern Cross University
01.2019
BE - Computer Science
Gujarat University
01.2000
Skills
- Cloud: AWS, GCP
- Integration & Middleware: MuleSoft, API, Microservices
- CI/CD: Jenkins, Hudson, Git, Subversion
- Delivery Tools: Jira, Confluence, Asana
- Languages: Java, AngularJS, ReactJS
- Databases: Oracle SQL, JDBC
Certification
- Leading SAFe 5
- Certified Scrum Master (CSM)
- PRINCE2 Practitioner
- CSSE – Certified Scaled Scrum Expert
- ITIL V3 Foundation
- Architecting on AWS
Core Competencies
- Portfolio & Program Governance
- Agile / Lean Delivery (SAFe, Scrum, Hybrid)
- Executive Stakeholder Engagement & Reporting
- Vendor & Contract Management
- Technology Transformation (Cloud, Microservices, DevOps)
- Risk, Compliance & Dependency Management
- Strategic Roadmaps & Delivery Assurance
- Coaching & Leadership of Cross-Functional Teams
Timeline
Program Manager / Agile Delivery Manager
Infosys (Westpac Bank)
03.2022 - Current
Co-Founder & CTO
Utopia Home
05.2020 - Current
Agile Delivery Manager
Mint Payments (Contract)
05.2019 - 11.2019
Service Delivery Manager
Infosys (Contract)
10.2018 - 04.2019
Agile Delivery Manager
Winning Group (Contract)
05.2017 - 09.2018
Senior Consultant
UXC Red Rock
06.2015 - 04.2017
Agile Delivery Manager / Service Delivery Manager
Vodafone Hutchison Australia (via Ericsson & Tech Mahindra)
10.2007 - 05.2015
BE - Computer Science
Gujarat University
MBA - Accounting & Finance
Southern Cross University
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