Sandeep Basnet
Sydney,Australia
Summary
Customer focused, motivated, and result-driven IT support specialist with more than one year of experience, graduated with a bachelor's degree in information technology. Delivering exceptional customer service and optimizing network performance. Proficient in Microsoft, Azure, AWS, and Office 365. Committed to continuous improvement and customer satisfaction.
Overview
2
2
years of professional experience
Work History
IT Help Desk
KC Infotech Pty Ltd
Sydney, AU
04.2023 - Current
- Creating user accounts, configured settings, and installed applications on multiple operating systems
- Deleted, created and managed user accounts and privileges using Active Directory
- Optimizing network optimization by configuring dedicated file servers, shared folders, and network printer setups
- Creating and keeping up-to-date technical documentation, including network configuration, troubleshooting procedures, and system changes, ensuring comprehensive insight for future reference and efficient knowledge transfer
- Simplifying user onboarding/offboarding procedures, ensuring smooth transitions, and enforcing administrative requirements
- Offering basic and comprehensive technical assistance, managing the IT hardware and software to ensure smooth operations and optimal performance in enterprise and in-house environments
- Utilizing email, phone and RMM tools to troubleshoot technical issues to optimize client satisfaction
- Logging, managing, and escalating unresolved tickets efficiently using ServiceNow, prioritizing tasks and swiftly resolving issues
- Executing incident management practices based on ITIL standards, categorizing and prioritizing issues for prompt resolution to meet Service Level Agreements (SLA) while seeking continuous improvement.
Network Support Internship
Mulpha Australia Limited
Sydney, AU
07.2022 - 09.2022
- Assisted with the interface configuration of network devices such as routers, switches, and firewalls, under supervision
- Provided technical support to end-users, assisting in resolving network-related queries, application integration, and concerns while learning from experienced team members
- Contributed to the development of up-to-date technical documentation, facilitating future troubleshooting and network management processes.
Education
Bachelor of Information Technology -
Kent Institute
Sydney, AustraliaProfessional Year Program (PY) -
QIBA
Sydney, AustraliaDiploma and Advance diploma of Information Technology -
Australia Institute of Business and Technology
Sydney, AustraliaSkills
Operating Systems: Microsoft Windows 10/11, Windows Server 2019, MacOS, IOS, Android
IT Service Management: ServiceNow
Mobile Device Management: Microsoft Intune/ Endpoint Manager, Autopiloting, SCCM
Backup Software: Microsoft 365 Backup, Veeam Backup
Server Administration: File Server, Print Server, Virtual Server, Microsoft Exchange
Cloud Technologies and Collaboration Platforms: MS Office 365, Microsoft Azure, AWS,
Google Cloud, Microsoft Entra ID, SharePoint, MS Teams, Intune, Exchange Online
Networking Infrastructure: Configuration of DHCP, DNS, TCP/IP, Router, Switches,
LAN/WAN, VLAN, VPN
Virtualization Technologies: Citrix, VMware
Timeline
IT Help Desk
KC Infotech Pty Ltd
04.2023 - Current
Network Support Internship
Mulpha Australia Limited
07.2022 - 09.2022
Bachelor of Information Technology -
Kent Institute
Professional Year Program (PY) -
QIBA
Diploma and Advance diploma of Information Technology -
Australia Institute of Business and Technology
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