Vijayasree Lakshman
Altona,VIC
Summary
Creative Business Development Manager with an impressive track record of improving sales and growing the company's customer base. Innovative program management, strategic planning, and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
36
36
years of professional experience
Work History
Business Development Manager
Chain of Cafeteria
- Provide a strategy for a small business (a chain of 5 hotels) to expand its customer base by 10+ per month over 6 months, by reviewing the supply and demand, location, and type of consumers.
Manager
Techspert Software Services Pty Ltd
03.2024 - Current
- Managed 100k budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence by mentoring 30+ personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance improving by 10%, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
Manager
Australian Health Practitioners Advisory Solutions
02.2023 - 07.2023
- AHPAS is where all Healthcare Professionals can belong, discuss and collaborate
- Cross-trained existing 35 employees to maximize team agility and performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Developed and maintained relationships with 70+ customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes of 6 months.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Business Development/Customer Service Manager
GLOBAL MATERIALS EXCHANGE (GME)
01.2015 - 10.2022
- GME is an Australian trading business supplying recycled industrial polymer plastic waste
- Financial Management: Periodically analyzed key financial metrics over multiple periods to manage costs and identified levers for business growth and sales frequency to maximize ROI and profits
- Set up capital velocity strategies to improve cash flow by 10%
- Market Expansion: Pivoted the company with new markets in overseas-to-overseas trading, enabling +50% of revenue
- Increased profitability from $196k in FY17 up to $420k in FY22
- Customer Management: Manage customer orders, supply of products, invoices, and workflow communication to the team, suppliers, and customers
- Strategy Development: Developed a strategy i.e., “Recycle and Reuse Plastic Waste”
- Grant Applications: Prepared applications for government grants aligned with the overall strategy, justification for funds, P&L, and company plans for the future
- Business Plan: Developed business plans for providing to external lenders and internal use.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Project Manager
Department of Health
04.2014 - 08.2014
- The NSW DoH project provided base work for a 10-year, state-wide Clinical Services Framework to extend projection and planning tools for healthcare needs
- Recruited positions required( Data and Systems Analyst) for the project
- Delivered a Business Case and provided a state-wide healthcare business planning framework
- Data platform recommendations to store data for healthcare planning and projection
- Tools provisioning for predictive analytics, and scenario modelling (including projection and planning of health care needs such as beds, medical devices, etc.
Project Manager
Suncorp Bank
07.2013 - 09.2013
- Suncorp is an ASX-listed Australian financial service
- Provided the required data for marketing campaigns for Insurance products
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Sourced, vetted, and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager
Western Power
10.2011 - 10.2012
- Western Power is a State Government-owned energy supply corporation
- Project managed 7 subprojects, and 5 synergy projects for Business Foundation Transformation Program
- Turnaround the project from a red status and delivered data and reporting platform ($7m budget, 4 vendors, and a project team of 25 (onsite & offshore multi-disciplinary teams)
- The project met its external compliance with Energy Regulators and Ombudsman
- Delivered a $348k operating cost-benefit, maximizing ROI, and meeting customer SLA's
- Prepared a successful business case, approved for $1m next phase of further enhancements
- Facilitated workshop sessions tailored to different end-users covering 1,000 users.
Project Manager
WESTPAC BANK
09.2010 - 04.2011
- WESTPAC is an Australian bank and financial services provider
- Recovered the project and integrated data from incident data providers for audit
- Automated Compliance reports with the Australian Financial Compliance Authority (AFCA)
- Provided data for credit risk for business units: Pacific Banking, Institutional Banking, St George Bank, Westpac Australia & NZ, and Group Risk Reporting
- Launched project Change Control processes with the Group Risk Reporting sharing expertise.
Project Manager
SOUTHERN HEALTH
04.2009 - 01.2010
- Southern Health offers a public dental system
- Managed a $100k budget and a team of 5 health professionals to reduce patient dental waiting times in line with the National Oral Health Plan 2004-2013
- Measured capacity and demand across 6 sites, and patient cycle time at the clinic
- Deployed LEAN management techniques to reduce wastage of resources
- Chaired Steering Committee meetings with stakeholders from Dental Health Services Victoria, the Department of Human Services, and executive management
- Successfully reduced the average patient waiting time from 3 years to 5 months.
Technology Services Manager
NAVITAS LTD
04.2009 - 01.2010
- Navitas is a Global Education Services Provider
- Led a $1m project and a team of 4 for a home-grown educational software system, K-Track
- Developed white paper to assist with pre-sales and to attract higher commercial value
- Supported with appropriate data for the Marketing module in K-Track for the Sales team
- Trained and Coached a University Student Intern.
Senior Project Manager
AIG Life
01.2008 - 09.2008
- AIG Life is a major insurer in the healthcare domain
- Digitised instant processing of insurance quotes straight-through to policies
- Team Management: Managed international teams in Hong Kong, and the USA, and signed a vendor statement of work, 16 projects with 30 staff, and a $20m budget
- Delivered a Position Paper for digitisation initiatives
- Created RFQ, performed procurement due diligence, and assessed ~12 vendor responses
- Established workflows for Authentication and Authorisation for customers
- Partner with the business units for a software engine with algorithms to process quotations
- Develop online and standalone versions of the e-application strategy for insurance agents
- Engage vendors and ensure compliance for confidentiality, and procurement Integrity
- Work with regional teams to identify how the software can be leveraged in other countries.
Project Manager
YARRA VALLEY WATER (YVW)
07.2005 - 12.2007
- YVW is Melbourne's major Water company
- Managed the automation of enterprise reports for the Environment Pollution Authority to report on pollution levels and the performance of 8 water treatment plants
- Workshopped 16 business units to understand the asset and property data usage
- Instituted Oracle Security standards document for the organisation, mitigated customer data security threats and protected the data with robust, industry-standard security.
Senior Analyst Programmer
TARGET
01.2004 - 01.2005
Senior Analyst Programmer
MONASH UNIVERSITY
01.2001 - 01.2004
Analyst Programmer
SUPERPARTNERS
01.1998 - 01.2000
Trainer/Programmer
SSIL
01.1996 - 01.1998
Trainer/Programmer
UPTRON
01.1993 - 01.1996
Trainer
ICS
01.1989 - 01.1993
Education
Executive Readiness, Women & Leadership Australia
01.2020
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Fearless Public Speaking - Certificate in Public Speaking
01.2019
MBA - undefined
The University of Melbourne
01.2018
undefined
Project Management Professional (PMP), Audit Certified
01.2007
undefined
Certificate in Tender Response Writing
01.2007
undefined
TAFE-Cert IV in Small Business Management
01.2006
undefined
ORACLE – Diploma in Oracle Database Administration
01.1997
Bachelor of Computer Science - undefined
Bharathidasan University
01.1989
Skills
- Small Business Management
- Customer Service
- Data Analysis, Digitisation and Software
- Strategy
- Tender
- Grant Writing
- Presentations
Personal Information
Citizenship: AUSTRALIAN CITIZEN
Languages
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Manager
Techspert Software Services Pty Ltd
03.2024 - Current
Manager
Australian Health Practitioners Advisory Solutions
02.2023 - 07.2023
Business Development/Customer Service Manager
GLOBAL MATERIALS EXCHANGE (GME)
01.2015 - 10.2022
Project Manager
Department of Health
04.2014 - 08.2014
Project Manager
Suncorp Bank
07.2013 - 09.2013
Project Manager
Western Power
10.2011 - 10.2012
Project Manager
WESTPAC BANK
09.2010 - 04.2011
Project Manager
SOUTHERN HEALTH
04.2009 - 01.2010
Technology Services Manager
NAVITAS LTD
04.2009 - 01.2010
Senior Project Manager
AIG Life
01.2008 - 09.2008
Project Manager
YARRA VALLEY WATER (YVW)
07.2005 - 12.2007
Senior Analyst Programmer
TARGET
01.2004 - 01.2005
Senior Analyst Programmer
MONASH UNIVERSITY
01.2001 - 01.2004
Analyst Programmer
SUPERPARTNERS
01.1998 - 01.2000
Trainer/Programmer
SSIL
01.1996 - 01.1998
Trainer/Programmer
UPTRON
01.1993 - 01.1996
Trainer
ICS
01.1989 - 01.1993
Business Development Manager
Chain of Cafeteria
Executive Readiness, Women & Leadership Australia
undefined
Fearless Public Speaking - Certificate in Public Speaking
MBA - undefined
The University of Melbourne
undefined
Project Management Professional (PMP), Audit Certified
undefined
Certificate in Tender Response Writing
undefined
TAFE-Cert IV in Small Business Management
undefined
ORACLE – Diploma in Oracle Database Administration
Bachelor of Computer Science - undefined
Bharathidasan University
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