Vijay Kumar Vadla

• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Implemented processes that simplified procedures and reduced average processing time.
• Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
• Enhanced productivity through developing and implementing effective standard operating procedures.
• Contributed to business development efforts to drive revenue and meet corporate objectives.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
• Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
• Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
• Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
• Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
• Oversaw inventory control procedures, reducing instances of stock discrepancies or shortages within the warehouse facility.
• Managed budgets effectively while consistently monitoring expenses against set financial targets .
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

• Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
• Used ticketing systems to manage and process support actions and requests.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Delivered onsite technical support for multiple employees.
• Streamlined IT processes for increased efficiency and reduced downtime.
• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Employed remote support tools effectively for efficient troubleshooting of offsite issues.
• Configured and tested new software and hardware.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Monitored systems in operation and quickly troubleshot errors.

- Coordinate and work with UAT team during story showcases to business stakeholders.

- Perform different types and levels of testing including but not limited to functional testing, regression testing, post verification testing, and shakedown testing on Superannuation platform.
- Create test plans, test cases, defect reports, test summary/test completion reports and other test artefacts/deliverables relevant to the business and production releases

- Drive quality through all Agile/Scrum activities across the SDLC, from feature ideation through to production releases
- QA activities including but not limited to contributing to all sprint rituals, inside and outside the sprint and; deployment cycles (feature grooming,
3 amigo's, sprint planning, retrospectives, sprint reviews, daily stand ups

Understanding the functional flow with help from the Subject Matter Experts
- Identified Test Scenarios and developing the Test Cases
Analyze the requirements to identify all relevant tests scenarios and
testcases
- Write Test Cases in JIRA(Zephyr) based on User Stories and Acceptancecriteria Defect logging in JIRA
- Create datasets to support, functional, integration and E2E testing activities
- Test the modules and component parts of the application in isolation and integrated
- Execute tests during the development lifecycle, at sprint and release level
- Test all content and text on screen are internationalized
- Log test executions and tracking defects.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
• Boosted team efficiency through effective knowledge sharing sessions and mentoring junior testers.
• Reviewed all test cases and test scripts for quality and identified additional areas to review.
• Assessed third-party tools used in the testing process, providing recommendations for tool selection based on compatibility with organizational needs and budget constraints.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Participated in available trainings to improve software knowledge.