VIJAY KUMAR REDDY GADDAM

• Executing regular troubleshooting and virus detection processes, providing
comprehensive reports to management.
• Collaborating with management to formulate an extensive report on network upgrades.
• Effectively escalating internal service events to resolution, consistently developing and
reporting on quality metrics.
• Participating in the Change Management process and collaborating with system
owners to plan maintenance activities.
• Analyzing usage trends, forecasting additional facility needs based on trends, and
designing pre and post-change implementation procedures.
• Ensuring the company firewall's integrity through regular updates and persistent
testing.
• Assisting in configuring assessments for routers, switches, network appliances, and
hosts.
• Conducting research, evaluation, and documentation of desktop and server issues.
• Providing customers with root cause outage analysis and ensuring timely adherence
to Service Level Agreements.
• Rapidly resolving any issues with imaging/workflow applications in collaboration with
users.
• Managing and coordinating the installation of new data services.
• Troubleshooting problems ranging from desktops to servers and offering technical
support for both hardware and software issues.

• Provide information on vaccination sites
• Ensure a smooth booking process
• Address customer inquiries about COVID safety measures
• Educate customers on relevant guidelines
• Troubleshoot issues related to vaccine bookings
• Offer support for concerns related to the vaccination process or safety protocols.

• Provided guidance to customers regarding merchandise care and details
• Assisted in customer service through telephone
• Executed cash handling and store cleaning
• Conducted research of market fuel prices to update station prices
• Participated in processing of client fuel payments
• Performed a wide variety of duties; which included accepting cash, credit, or debit payment for purchases
• Used computer software to compute and record total transactions and calculated total
• Payment received during my shift and reconciled this with total sales
• Compiled and maintained non-monetary reports and records
• Pay company bills to vendors using cash or checks
• Established strong customer service skills through daily, frequent interactions with shoppers
• Extensive experience in mechanisms of Supermarkets.

Design, develop and test software applications as part of an Agile development team.
• Work with the business analysts to understand the requirements documented as user stories.
• Work with the testers and subject matter experts to optimize functionality against the documented test cases.
• Support our customer in architecting, developing, and modernising applications.
• Support technical solutions to a wide range of complex problems where analysis of data requires evaluation of identifiable factors.
• Work with the cybersecurity engineers to identify and remediate any security issues with the code in a DEVSECOPS environment.
• Operate as part of the Agile process and participate in daily scrums to promote frequent communication among the teams.