VIJESH KHANNA
Sydney,Australia
Summary
Dynamic Rail Operations & Security Specialist with 15+ years’ experience leading network control, operational readiness, and service delivery in high-pressure transportation environments. Proven expertise in testing and commissioning major rail lines, Communications-Based Train Control (CBTC), stakeholder collaboration, and implementing strategic security and emergency response plans. Committed to driving operational efficiency while maintaining the highest safety standards.
Overview
18
18
years of professional experience
Work History
Network Controller & Customer Delivery Partner
Metro Trains Sydney
Sydney
11.2022 - Current
- Key contributor to testing and commissioning the New City Line (Crows Nest to Sydenham), collaborating with MTR, Alstom, and Transport Management Centre.
- Managed operational readiness across Sydney Metro, ensuring safe and reliable service for customers and staff.
- Designed and executed degraded operations plans, minimizing service disruptions during infrastructure faults.
- Compiled detailed operational logs and reports to support effective planning and decision-making.
Customer Information Delivery Partner
Metro Trains Sydney, Tallawong
Tallawong
03.2019 - Current
- Managed CCTV and security technologies to enhance governance and network safety.
- Led multi-agency incident response with Transport Management Centre, NSW Police, and Emergency Services.
- Implemented security awareness training for staff and enforced corrective actions for breaches.
Station Duty Manager
Sydney Trains
Sydney
08.2013 - 05.2019
- Directed daily station operations, consistently ensuring a safe, clean, and customer-focused environment.
- Mentored and led a team of rail professionals, fostering accountability and service excellence.
- Oversaw station financial management and facilities maintenance.
Senior Tactical Liaison Officer
RailCorp
09.2007 - 08.2013
- Developed and implemented strategic security management plans and emergency response protocols with law enforcement.
- Provided security advice and risk analysis to executive leadership.
- Planned operational orders for major events, ensuring public safety.
Education
Diploma - Security Risk Management
CLET Training
01.2022
Certificate - Leading Team Success Program
Sydney Trains
01.2015
Certificate III - Government, Public Relations
RailCorp
01.2008
Masters - Information Systems
Federation University Australia
01.2007
Skills
- Network Operations & Control: CBTC, Operational Planning, Rail Safety, Incident Management
- Security & Risk: Security Management, Risk Assessment, Surveillance, Emergency Response
- Leadership & Management: Stakeholder Management, Team Leadership, Staff Development, Strategic Planning
- Technical Skills: Data Analysis, Reporting, Communication Systems, Control & Automation
Accomplishments
- Issued by Sydney Trains · Sep 2015Issued by Sydney Trains · Sep 2015Customer Service Excellence AwardCustomer Service Excellence AwardAssociated with Sydney TrainsAssociated with Sydney Trains
For providing excellent customer service. For providing excellent customer service.
- Issued by Sydney Trains · Nov 2014Issued by Sydney Trains · Nov 2014Certificate of Excellence (Bronze Award)Certificate of Excellence (Bronze Award)Associated with Sydney TrainsAssociated with Sydney Trains
In recognition for exceptional commitment, innovation and performance at Sydney TrainsIn recognition for exceptional commitment, innovation and performance at Sydney Trains
- Issued by Sydney Trains · Apr 2014Issued by Sydney Trains · Apr 2014Customer Services Excellence AwardCustomer Services Excellence AwardAssociated with Sydney TrainsAssociated with Sydney Trains
- Issued by Railcorp Security Division ManagerIssued by Railcorp Security Division ManagerLetter of Recognition for ServiceLetter of Recognition for ServiceAssociated with RailCorp
Timeline
Network Controller & Customer Delivery Partner
Metro Trains Sydney
11.2022 - Current
Customer Information Delivery Partner
Metro Trains Sydney, Tallawong
03.2019 - Current
Station Duty Manager
Sydney Trains
08.2013 - 05.2019
Senior Tactical Liaison Officer
RailCorp
09.2007 - 08.2013
Certificate - Leading Team Success Program
Sydney Trains
Certificate III - Government, Public Relations
RailCorp
Masters - Information Systems
Federation University Australia
Diploma - Security Risk Management
CLET Training
KEY ACHIEVEMENTS & PROJECTS
- Intrapreneur Innovation Incubation Program – Sydney Trains (2016)
- Contributed an innovative idea selected for prototyping under a $1M Innovation Microfund.
- Applied agile development and design thinking to improve customer experience and operational efficiency.
- Customer Service Excellence Award – Sydney Trains (2015, 2014)
- Certificate of Excellence (Bronze Award) – Sydney Trains (2014)
- Letter of Recognition for Service – RailCorp Security Division Manager