Vijey Surya Jagadeesan
Brisbane,Queensland
Summary
Energetic and customer-focused professional seeking a role in the Checkouts and Assisted Checkouts area at Coles. Experienced in delivering exceptional customer service with enthusiasm, energy, and pace. Skilled at efficiently processing transactions, resolving customer queries, and providing a friendly, engaging shopping experience. Adaptable to a fast-paced, dynamic work environment with flexible availability, including early mornings, evenings, and weekends. Committed to contributing to a diverse, inclusive, and respectful workplace, while continuously enhancing skills through formal training and hands-on experiences.
Overview
5
5
years of professional experience
Work History
Brand Activator
Mama Earth
12.2022 - 07.2024
- Planned and executed over 50 product activations, leading to a 20% increase in brand awareness and product sales in targeted regions.
- Engaged with customers, providing product information that increased trial conversions and customer engagement, contributing to higher customer satisfaction.
- Worked closely with marketing and sales teams to ensure promotional efforts were aligned, improving overall campaign performance.
- Collected and analyzed consumer feedback, resulting in actionable insights that improved future campaign strategies.
- Managed on-ground events for major product launches, ensuring smooth operations and achieving a 98% satisfaction rate from event attendees, strengthening brand visibility.
Systems Engineer
Tata Consultancy Services
01.2022 - 10.2022
- Developed automated test scripts using Playwright and JavaScript to validate UI functionalities and ensure seamless user experiences.
- Conducted automated tests across multiple browsers to ensure consistent UI behavior and compatibility, identifying and resolving browser-specific issues.
- Tested, identified UI defects, and collaborated with developers to resolve issues and improve application quality
Trainee Programmer
Chain-Sys
02.2019 - 12.2021
- Tracked and incorporated new or updated requirements into the project, ensuring alignment with testing artifacts.
- Executed test cases/scripts, diligently logging defects in the defect tracker, and provided comprehensive explanations during Defect Triage calls.
- Played a crucial role in test case preparation and execution of test scenarios, contributing to a robust testing process.
Education
MBA - Human Resources Management
Anna University
04.2021
B.Tech - Information Technology
Anna University
04.2018
Skills
● Customer Engagement & Communication
● Adaptability and Smart worker
● Patience and Professionalism
● Public speaking and Positive attitude
● Self confidence and Self motivated
● Project Coordination & Logistics
● Team Collaboration
● Manual and Automation Testing
Availability
- Availability to work flexible hours across store trading days (including early mornings, evenings and weekends)
Visa
- Student dependent visa(500)
- 8104(No work restrictions)
Languages
English
Telugu
Tamil
References
- Hemel Hossain,Team Member Liqourland Coles ,Kenmore Village
Shopping Centre, hemelknight@gmail.com - Hemanth SD, Woolworths IT, (042) 440-1706,
hduraisamy@woolworths.com.au - Udhayakumar Sankaran, Westpac Group, (047) 825-8289,
udhay.sankaran@westpac.com.au
Timeline
Brand Activator
Mama Earth
12.2022 - 07.2024
Systems Engineer
Tata Consultancy Services
01.2022 - 10.2022
Trainee Programmer
Chain-Sys
02.2019 - 12.2021
B.Tech - Information Technology
Anna University
MBA - Human Resources Management
Anna University
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