VIJIGEESHA GAJULA
Melbourne,VIC
Summary
- Experienced Digital Analytics Consultant with a strong track record in driving operational excellence and ensuring system reliability.
- Expert in utilizing Power BI, Adobe Analytics, and SQL to deliver tailored solutions and actionable insights, and skilled in presenting complex data for informed decision-making.
- Proficient in DevOps, CI/CD practices, and Agile methodologies, with extensive experience in process automation and data management. Adept at collaborating with cross-functional teams, leading optimization initiatives, and committed to mentoring team members.
- Seeking roles in Analytics or consulting to leverage my expertise and drive impactful business outcomes.
Overview
9
9
years of professional experience
Work History
Digital Analytics Consultant
Fetch TV, Telstra Corporation Limited
2023.09 - Current
- Dashboards Creation and Maintenance: Developed and managed dynamic dashboards using Power BI and Adobe Analytics, enabling real-time tracking of key metrics and performance indicators. Created various Splunk dashboards for effective system monitoring and performance reporting.
- Incident Management and Process Improvement: Enhanced incident management workflows with comprehensive documentation on troubleshooting and resolution procedures.
Implemented automated alerting systems and streamlined communication protocols, increasing incident response efficiency.
Conducted root cause analysis to identify and implement long-term process improvements for production issue resolution. - Senior Management Support: Provided analytical support to senior management, addressing complex queries and delivering insights through clear presentations and reports. Enhanced project visibility with progress updates and performance metrics.
- Leadership and Technical Guidance: Led technical teams and participated in tech discussions and architecture decisions, providing architectural solutions for complex systems and guiding critical decisions. Drove task automation using Python and Bash scripting. Managed a diverse suite of DevOps tools, including JIRA, Bitbucket, Confluence, Jenkins, and Bamboo, to streamline workflows and enhance system efficiency.
- Digital Order Journey Analysis: Conducted comprehensive analysis of various customer order journeys, using advanced data analytics techniques and SQL functions to derive actionable insights.
Leveraged Power BI to create interactive dashboards and visualizations, presenting complex data in a clear format to support strategic decision-making and enhance operational efficiency. - CI/CD and Automation: Managed and automated CI/CD pipelines using tools such as Jenkins, Bamboo, JenkinsX, GitLab CI/CD.
Developed custom scripts and tools to automate routine tasks, boosting overall team productivity and efficiency. - Data Analysis and Reporting: Applied advanced SQL techniques, including Windows functions and CTEs, for data processing and performance optimization.
Generated detailed monthly reports using advanced Excel functions.
Delivered project progress presentations, performance reports via New Relic, and developed Splunk dashboards for real-time monitoring. - Team Support and Training: Delivered training and support on data analytics principles and tools, fostering a unified understanding of digital analytics within the team. Developed Detailed documentation on troubleshooting procedures and incident management to enhance team efficiency.
- Cost Management and Optimization: Achieved significant cost savings by managing stuck orders, optimizing order cycle time, and reducing customer escalations by over 40%.
Digital Support Consultant
Telstra Corporation Limited
2021.11 - 2023.08
- Optimization Programs: Automated routine tasks using custom scripts and tools, such as Python and Bash scripting, leading to a notable increase in team productivity and operational efficiency.
- Data Visualization: Produced impactful visualizations through interactive dashboards and reports using Power BI and Splunk, enabling stakeholders to easily interpret complex data and make informed decisions. Created real-time performance reports with New Relic and developed custom visualizations to monitor system performance, providing actionable insights for strategic planning and operational adjustments.
- Stakeholder Communication: Effectively communicated complex data findings to stakeholders in a clear, actionable format, ensuring alignment with business objectives and facilitating data-driven decision-making.
- Performance Measurement: Developed and tracked KPIs and metrics for digital initiatives, utilizing Splunk to deliver real-time performance insights and ensure alignment with Telstra’s strategic goals.
- Cross-Functional Collaboration: Collaborated closely with marketing, sales, and product teams to align analytics insights with broader business strategies, fostering a data-driven culture and ensuring integrated approaches to achieving objectives.
- Data Quality Assurance: Ensured high data quality by maintaining accuracy and reliability across digital sources, leveraging Splunk logs for rigorous validation and verification processes.
- Continuous Improvement: Engaged in continuous improvement initiatives to refine analytics processes, tools, and methodologies, supporting Telstra's innovation efforts and driving operational excellence.
Business Analyst
Telstra Corporation Limited
2019.02 - 2021.10
- Team Leadership and Escalation Management: Demonstrated strong leadership in managing a dedicated team of eight, specializing in OPI order progression and effectively handling a broad range of escalations, including technical, customer, and operational issues.
- Process Optimization and Ticket Management: Streamlined Jira ticket creation by designing and implementing efficient processes using Confluence, consistently meeting tight deadlines with accuracy and effectiveness. Improved operational workflows and ticket management, enhancing overall efficiency and response times.
- Requirement Analysis and Software Architecture: Played a crucial role in conducting in-depth requirement analysis and contributing to the development of software architecture for cloud foundational services within a dynamic SaaS environment.
- Software Development and Integration: Led and actively participated in end-to-end software system development and integration projects, managing all phases of the project lifecycle, from initial analysis to post-production support.
Senior Systems Engineer
Telstra Corporation Limited
2015.05 - 2019.01
- Cross-Functional Collaboration and Automation: Collaborated with cross-functional teams to identify pain points in functional and technical remediation approaches, implementing improvements through automation.
- Automation and Reporting: Designed and implemented automation scripts for generating reports, providing clients with real-time updates on the progress of CAT/OPI dockets.
- Stakeholder Collaboration and Order Management: Effectively collaborated with internal and external stakeholders to understand remediation approaches, identify automation opportunities, and manage order management actions efficiently.
Education
Bachelor of Technology in Computer Science & Engineering -
G. Narayanamma Institute of Technology & Science (For Women)
Shaikpet, Hyderabad05.2015
Diploma in Computer Engineering -
Kamala Nehru Polytechnic For Women
Hyderabad, Telangana07.2012
Skills
- Analytics Tools : Microsoft Power BI, Adobe Analytics, SQL
- Programming Languages : Python, Shell Scripting, Java
- Frameworks : Spark, Spring Boot, Hibernate
- Databases : Postgres, Amazon RDS, Oracle 10g, MySQL
- Cloud Platforms : AWS, Azure
- CI/CD Tools : Jenkins, JenkinsX, Bamboo, GitLab CI/CD
- Alerting/Monitoring Tools : Splunk, New Relic, PagerDuty
- Project Management : Atlassian suite (JIRA, Confluence),Microsoft Azure DevOps
- Business Intelligence : Tableau, QlikView
Awards and Recognition
- 2022: Insta Award: Achieved the prestigious Insta Award for exceptional performance within the unit, recognizing outstanding contributions and leadership.
- 2020: ELF (Excellence in Leadership and Fulfillment) Score: Our Team was awarded an ELF score of 6.75 out of 7, the highest ever achieved by Infosys, for exceptional contributions and leadership.
- 2019: Telstra CIO Award: Our Team was honoured with the Telstra CIO Award as part of a roadshow, acknowledging significant achievements and contributions to the organization.
- 2016: Insta Award: Earned the prestigious Insta Award for outstanding performance within the unit.
References
References available upon request
Timeline
Digital Analytics Consultant
Fetch TV, Telstra Corporation Limited
2023.09 - Current
Digital Support Consultant
Telstra Corporation Limited
2021.11 - 2023.08
Business Analyst
Telstra Corporation Limited
2019.02 - 2021.10
Senior Systems Engineer
Telstra Corporation Limited
2015.05 - 2019.01
Bachelor of Technology in Computer Science & Engineering -
G. Narayanamma Institute of Technology & Science (For Women)
Diploma in Computer Engineering -
Kamala Nehru Polytechnic For Women
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