Vik Kumar

- Act as the primary point of contact for surveyors and solicitors, addressing inquiries via phone and email regarding the status of their cases with Land Registry Services NSW.

- Maintain and update records, ensuring accuracy for information to relevant teams, facilitating efficient case processing.

- Conduct thorough investigations into plans and dealings, offering guidance on lodgement procedures in accordance with guidelines, ensuring compliance and accuracy.

• Provided exceptional customer service by addressing clients requests regarding outages
• Updating customers and other internal stakeholders on outages around NSW and managed cases with customer support

• Handled complex fraud investigations, gathering critical evidence for successful case resolution and prosecution of offenders.
• Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail with complex cases.
• Ensured compliance with laws, policies, and procedures throughout the examination process.
• Conducted reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
• Maintained up-to-date knowledge of industry regulations to ensure accurate data was obtained.

• Conducted customer feedback analysis to identify service gaps and inform engagement strategies.
• Supported the implementation of new technologies to improve customer engagement processes.
• Managing collections of personal loans, credit cards and home loans of customers both in Australia and overseas.
• Liaising with offshore teams to ensure collections and arrangements were transparent to and KPI's were met

• Train crew as a crew trainer and ensure employee training programs were implemented.
• Maintained cleanliness and organization of work areas to ensure a welcoming environment.
• Operated cash register accurately, processing transactions efficiently and securely.
• Prepared food items according to safety and quality standards, ensuring customer satisfaction.