Vika Tokalauvere
Maleny,QLD
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Reliable worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Healthx / Bluecare
Maleny, QLD
09.2022 - 09.2025
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Implemented strategies for managing challenging behaviours in dementia patients, creating a safe environment for all involved.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Trained and coordinated work of new support workers.
- Transported individuals to events and activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customs Clerk
Gokals Grp Of Company
Suva, Fiji Island
08.2017 - 07.2022
- Streamlined customs clearance process by accurately preparing and filing necessary documentation.
- Online Data Entry with Ascuda .
- Collaborated with team members to efficiently manage high-volume workloads during peak seasons.
- Increased accuracy of shipment classifications by diligently researching product information and applying correct Harmonized System codes.
- Resolved shipment delays by proactively identifying potential issues and working closely with carriers to find solutions.
- Mitigated risk of penalties or fines by conducting thorough audits on import/export documents, ensuring full regulatory compliance.
- Assisted in the training of new hires, sharing expertise in customs processes and systems to improve team performance.
- Contributed to client retention efforts by consistently delivering timely and accurate services that exceeded expectations.
- Managed complex cargo shipments, coordinating logistics across multiple international borders for seamless delivery.
- Negotiated favorable rates with carriers on behalf of clients, reducing transportation costs without compromising service quality or timeliness of deliveries.
- Strengthened internal communication channels among departments involved in the customs process, fostering a more collaborative and efficient work environment.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Maintained customer bond and power of attorney records in case of emergencies.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Provided colleagues and direct reports with management and performance reviews.
- Reduced processing time for shipments by effectively communicating with carriers and customers.
- Ensured compliance with customs regulations by staying up-to-date on changing policies and procedures.
- Maintained strong relationships with clients, providing exceptional customer service and promptly addressing concerns.
Accounts Payable Clerk/Internal Auditor
Qantas Airways
Suva, Fiji Island
02.2012 - 07.2017
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Streamlined interdepartmental communication through clear presentation of accounting data relating to supplier payments.
- Ensured regulatory compliance regarding tax withholding requirements for non-resident suppliers, avoiding potential fines.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Associate of Science - Individual Support
TAFE Queensland
Acacia Ridge, QLD12.2022
Commerce
University of Fiji
Suva, Fiji Island2003
Skills
- Social Support
- Medication Organization
- Privacy and Confidentiality
- Personal Hygiene Assistance
- Recreational Activities
- Compassionate Care
- Dementia Care
- Meal Preparation
- Mobility Assistance
- Behavior management
Socializing
Well socialise and like by people
Interpersonal skills
Teamwork
Managing Conflict
Motivating
Certification
- PCW - Personal Care Worker
- Certified in Individual Support , Bluecare/ HealthX - Sept 2022- Sept 2026
- Certified Clerk Typist
- Certified in Housekeeping Services
Languages
English
Professional Working
Fiji
Full Professional
Timeline
Personal Support Worker
Healthx / Bluecare
09.2022 - 09.2025
Customs Clerk
Gokals Grp Of Company
08.2017 - 07.2022
Accounts Payable Clerk/Internal Auditor
Qantas Airways
02.2012 - 07.2017
Associate of Science - Individual Support
TAFE Queensland
Commerce
University of Fiji