Mia Pauline Misa
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
3
3
years of professional experience
Work History
McDonald's Crew Trainer
McDonald's
03.2021 - 04.2023
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Tailored instructional methods according to individual learning styles, maximizing comprehension and retention rates among trainees.
Woolworth's
Woolworth's Group
06.2023 - 01.2024
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
Ride Operator
Easter Show
04.2022 - 06.2022
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Oversaw maintenance and operation of Children Safety, and Ride equipments, maintaining safety, cleanliness and operational efficiency.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Operated rides and attractions according to written guidelines to reduce injuries.
Education
High School Diploma -
Chifley College Senior Campus
Mount Druitt, NSW09.2023
Skills
- Customer Relations
- MS Office
- Active Listening
- Research
- Flexible and Adaptable
- Customer Service
Basketball
I've always had a passion for playing basketball since I was a little child. Playing in a Basketball team has taught be many leadership and communication skills throughout the time I've been playing.
Languages
Tonga
Full Professional
Samoan
Full Professional
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Woolworth's
Woolworth's Group
06.2023 - 01.2024
Ride Operator
Easter Show
04.2022 - 06.2022
McDonald's Crew Trainer
McDonald's
03.2021 - 04.2023
High School Diploma -
Chifley College Senior Campus
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