Vikas Chand
Melbourne,Australia
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
7
7
years of professional experience
Work History
Warehouse PM Shift Manager
Laverton Cold Storage
Melbourne , Victoria
02.2024 - Current
- Developed project plans and timelines, assigning tasks to team members and tracking progress.
- Provided guidance and support to team members in order to complete projects on time and within scope.
- Monitored performance metrics related to customer satisfaction with products or services delivered.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
Outbound/Replenishment Coordinator
Bapcor
Melbourne, Australia
11.2022 - Current
- Order Fulfillment: Coordinate and prioritize the picking and packing of customer orders to meet designated shipping deadlines.
- Inventory Management: Oversee and maintain accurate inventory levels to support daily picking and replenishment activities.
- Replenishment Planning: Analyze inventory levels and demand patterns to determine optimal replenishment quantities and schedules.
- Team Leadership: Lead and supervise a team of picking and replenishment staff, providing guidance and support to ensure team goals are achieved.
- Compliance and Safety: Adhere to all safety protocols and company policies to maintain a safe working environment for all warehouse personnel.
- Customer Service: Liaise with customer service teams to address any order-related inquiries and resolve any shipping discrepancies promptly.
- Quality Control: Conduct regular inspections of picked orders to ensure accuracy. and quality of products being shipped.
- Developed strategies to improve operational procedures and reduce costs.
- Provided technical support to staff members regarding software applications and hardware systems.
Inventory Coordinator
BAPCOR
Melbourne, Australia
01.2021 - 10.2022
- Inventory Control: Oversee inventory levels, conduct regular audits, and reconcile discrepancies to maintain accurate stock records.
- Replenishment Planning: Analyze inventory data to determine optimal stock levels and create replenishment strategies to meet demand while minimizing excess inventory.
- Training and Development: Train new staff on inventory procedures, safety protocols, and efficient handling of inventory.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Coordinated cycle counts to verify accuracy of inventory records.
- Identified & resolved discrepancies between actual stock and computer-generated reports.
- Inspected incoming materials for damage.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Warehouse Assistant Manager
ABG
Melbourne, Australia
01.2020 - 01.2021
- Developed a system for tracking inventory and ordering supplies as needed.
- Team Supervision: Provide leadership and supervision to warehouse staff, ensuring they are effectively trained and motivated to achieve performance goals
- Safety Compliance: Enforce safety regulations and promote a culture of workplace safety, conducting regular safety audits and training sessions.
- Order Fulfillment: Ensure timely and accurate order picking, packing, and shipping processes to meet customer demands and delivery deadlines.
- Cross-Functional Collaboration: Collaborate with other departments, such as logistics, procurement, and operations, to ensure effective coordination and communication.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Emergency Order/WMS Team leader
ABG
Melbourne, Australia
01.2017 - 01.2020
- Crisis Response: Quickly assess and respond to emergency order requests, ensuring urgent customer demands are met promptly and accurately
- Priority Handling: Prioritize emergency orders over regular orders, coordinating with relevant teams to expedite picking, packing, and shipping processes
- Setting up and Transforming the Manual Warehouse to the system
- WMS Administration: Oversee the Warehouse Management System, ensuring proper configuration, maintenance, and updates to support smooth operations
- Training and Support: Train warehouse staff in using the WMS effectively, provide ongoing support, and troubleshoot any system-related issues to minimize disruptions.
Education
Masters In Professional Accounting -
University of Sunshine Coast
01.2016
Bachelors in Business Administration -
Tribhuwan University
01.2012
Skills
- Work Planning and Prioritization
- Operations Management
- Outbound Scale Operations
- Sales Floor Replenishment
- Picking Coordination with Despatch
- Customer Service
- Forecasting outbound volume ahead and planning in advance
- Scheduling and Calendar Management
- Administrative Leadership
- Staff Supervision
- Online Order Picking
Accomplishments
- Improved Inventory Accuracy
- Optimized Process flow
- Enhanced Picking efficiency
- Achieved great on-time delivery rate
- Boosted Team Productivity
Hobbies and Interests
- Music
- Workouts
- Cooking
References
Tribhuwan
Grant Jerrett, Project Manager Bapcor, Grantj@bapcor.com.au, 0437320596
Danielle Iskandar, Training and Safety Coordinator, DanielleI@bapcor.com.au, 0400286588
Timeline
Warehouse PM Shift Manager
Laverton Cold Storage
02.2024 - Current
Outbound/Replenishment Coordinator
Bapcor
11.2022 - Current
Inventory Coordinator
BAPCOR
01.2021 - 10.2022
Warehouse Assistant Manager
ABG
01.2020 - 01.2021
Emergency Order/WMS Team leader
ABG
01.2017 - 01.2020
Masters In Professional Accounting -
University of Sunshine Coast
Bachelors in Business Administration -
Tribhuwan University
Similar Profiles
Lyric Peeni-WintersteinLyric Peeni-Winterstein
Pick Packer at Laverton Cold Storage (TWFS)Pick Packer at Laverton Cold Storage (TWFS)
Lyall ThorpLyall Thorp
Forklift Driver at Laverton Cold StorageForklift Driver at Laverton Cold Storage
Tahnysha SalanoaTahnysha Salanoa
Logistics Coordinator at Laverton Cold StorageLogistics Coordinator at Laverton Cold Storage