Bikash Ghimire
Neutral Bay
Summary
Dynamic professional with extensive experience in customer service and cleaning operations. Proven expertise in chemical handling and safety compliance, ensuring high standards of cleanliness and hygiene. Adept at problem-solving and communication, consistently enhancing customer satisfaction and operational efficiency. Committed to maintaining a safe and welcoming environment.
Overview
6
6
years of professional experience
Work History
11.2023 - Current
Commercial Cleaner
NRG Cleaning
Strathfield
04.2020 - 08.2023
- Cleaned and sanitised commercial spaces including offices, restrooms, kitchens, and common areas
- Swept, vacuumed, mopped floors, and removed rubbish and recycling
- Disinfected high-touch surfaces and restocked cleaning supplies as needed
- Operated cleaning equipment such as buffers, scrubbers, and vacuum cleaners
- Followed safety procedures and used appropriate chemicals and PPE
- Reported maintenance issues, damages, or safety hazards to supervisors
- Worked independently or as part of a team to complete cleaning tasks on schedule
- Ensured compliance with workplace health and hygiene standards
Team Member
Officeworks
Fivedock
10.2021 - 07.2023
- Provided friendly and efficient customer service, assisting with product inquiries and purchases
- Operated POS systems for cash, EFTPOS, and returns transactions
- Maintained store presentation by restocking shelves and merchandising stock
- Assisted customers with printing, photocopying, and technology services
- Worked collaboratively with team members to meet daily sales and service goals
- Followed company policies on safety, loss prevention, and customer service
- Resolved customer concerns promptly or referred them to the appropriate department
Console Operator
Ampol
Croydon
04.2019 - 04.2022
- Operated fuel console and authorised pumps while monitoring forecourt activity via CCTV
- Processed sales using POS system, handling cash, EFTPOS, and card payments
- Provided customer service and resolved basic inquiries and complaints
- Managed fuel deliveries and followed safety procedures for spill prevention
- Performed daily cash reconciliation and maintained transaction records
- Ensured site cleanliness, restocked shelves, and checked fuel levels
- Reported incidents such as drive-offs or faults to management
- Followed all health, safety, and company compliance standards
Education
Bachelors of Business - Hospitality Management
Canterbury Institute of Management
Sydney CitySkills
- Chemical Handling
- Fuel Console Operation
- POS System Handling
- Inventory Management
- Safety Compliance
- Customer Service
- Cleaning and Sanitization
- Use of Cleaning Equipment
- Problem Solving
- Communication Skills
Languages
English
Timeline
11.2023 - Current
Team Member
Officeworks
10.2021 - 07.2023
Commercial Cleaner
NRG Cleaning
04.2020 - 08.2023
Console Operator
Ampol
04.2019 - 04.2022
Bachelors of Business - Hospitality Management
Canterbury Institute of Management