Vikas Kaushal

A highly skilled, dedicated, and multi-faceted Banking and Service professional with more than 15 years' varied experience from across an array of customer service industries. With demonstrated customer management excellence, along with an array of professional qualifications, I offer a range of technical expertise across the areas of banking operations, lending, credit assessment, risk management, service delivery, complaint resolution, and stakeholder engagement. Furthermore, I possess the necessary drive and determination required to succeed both in a challenging team environment and in autonomous support roles. A motivated and highly competent self-starter, highly analytical with excellent time management and organisational skills. I pride myself on being an exceptional communicator with a high level of integrity and the ability to build lasting business relationships with clients, colleagues, management and stakeholders in order to meet and exceed business goals and objectives. I am now looking for a new challenge and the opportunity to further build my career and skill set.

• A collaborative and innovative team player with the ability to effectively lead, guide and support staff.
• An articulate communicator with an appreciation for the different communication styles required when working with clients, team members, and management.
• Proven ability to establish solid relationships with clients through the provision of timely and accurate advice.
• Comfortable with changing environments and situations, can support last-minute demands and changes; deals with challenges as they arise and is constantly generating and implementing new solutions.
• Excellent conceptual and analytical skills; able to readily obtain and process required information, make sound judgements, and determine calculated results.
• Calm with a robust ability to aid in conflict resolution; able to work toward mutually agreeable solutions using sensitivity in dealing respectfully with people from different cultures.
• Adheres to all industry legislation and performs duties and responsibilities within organisational rules and regulations.

Recipient of Westpac Group Consumer and Business Banking Annual Award 2022, ACT

Recipient of H1Q22 GEM award for performance

Recipient of Westpac Group Consumer and Business Banking Annual Award 2021, ACT

Recipient of 2021 Westpac Group Q2 Star Award for performance in ACT region

Honoured with 2 GEM recognitions in Westpac Group