Vikas Manchanda
VIC
Summary
A value and culture driven, enthusiastic and highly motivated individual who when given a task, have the ability to work quickly and efficiently. Having a clear understanding of the role and responsibilities as a manager and being comfortable to effectively cope with change, I am capable of making best use of the available resources and techniques. Seeking a stimulating work environment where my skills and talent can be utilized optimally and determined to learn, explore and apply new concepts. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
12
12
years of professional experience
Work History
Area Manager of Operations
Mobile Experts
01.2023 - Current
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Developed processes to save on costs and prevent losses.
Dealer Principal/Ops Manager
VODAFONE HUTCHINSON AUSTRALIA
12.2016 - 12.2022
- Increased dealership sales by implementing innovative marketing strategies and campaigns.
- Enhanced customer satisfaction through the development of strong relationships and personalized service.
- Streamlined dealership operations by reorganizing departments and optimizing internal processes.
- Improved employee retention with comprehensive training programs and mentorship opportunities.
- Boosted overall profitability by carefully managing inventory levels and negotiating favorable terms with suppliers.
- Implemented data-driven decision-making processes for better business insights and results.
- Developed long-lasting partnerships with key industry stakeholders, fostering mutual growth and success.
- Led dealership to achieve top rankings in regional sales performance, outpacing competitors consistently.
- Directed financial management efforts, reducing unnecessary expenses while maximizing revenue streams.
- Oversaw successful expansion initiatives, opening new locations to strengthen market presence.
Store manager
VODAFONE HUTCHINSON AUSTRALIA
07.2015 - 12.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Customer Service Associate
VODAFONE HUTCHINSON AUSTRALIA
12.2011 - 06.2015
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Bachelor of Accounting -
Federation University Australia
Ballarat, VICSkills
- Adaptability
- Strategic Planning
- Continuous Learning
- Logistics Management
- Problem Solving
- Data Analysis
- Process Improvement
- Team Leadership
- Performance Measurement
- Budget Management
- Staff Training
- Organizational Skills
Other Skills Fields Of Interest
- Mobile Communication Systems.
- Wireless Communication.
- Image Processing.
- Computer Hardware & Networking. MATLAB.
- Net Sim Simulator for Networking
- Proficiency in various software and cloud base packages incl Xero, MSoffice, Clickpos, Siebel, Salesforce, Amazon AWS
Academic Projects Seminars
- Created Digital Lock as a Mini Project in semester 5 in Bachelors.
- Attended Wireless Communication workshop at Melbourne University.
- Lead coordinator in Convergence 2012
Comments
- Permanent Resident
- Bilingual
- Full drivers license & own vehicle
- TFN and ABN holder
Roles And Responsibilities
- Strategize to achieve monthly store KPIs.
- Explore leasing opportunities and engage with landlords/agents to enhance leasing conditions especially during COVID-19 omnibus memorandum
- Procurement of new team members and organize training sessions
- Thorough understanding, usage and training other staff for various ERP systems including Siebel, Oracle, Salesforce, Clickpos, RQ4, Asurion
- Ensuring all payroll transactions are processed efficiently and coordinate with accountant, reconciling transactions and xero reporting.
- Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages and reporting.
- Maintaining Store presentation as expected by Vodafone and keeping Store demonstrations and decals up to date.
- Compliance checks for customer contracts.
- Dealing with customer escalations and providing resolutions to customers. Ensure completion of mandatory online trainings of all staff.
- Conduct timely stock counts for handsets and accessories.
- Greet customers and evaluate customer enquiries.
- Recommend, select, and help locate or obtain merchandise based on customer requirements.
- Ethical upselling through discovery conservations
- Describe merchandise and explain use operation, and care of merchandise to customers.
- Prepare copy of sales invoice or sales receipt for customer's reference.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
- Monitor & order inventory by means of daily checks and stock takes.
References
On Request
Timeline
Area Manager of Operations
Mobile Experts
01.2023 - Current
Dealer Principal/Ops Manager
VODAFONE HUTCHINSON AUSTRALIA
12.2016 - 12.2022
Store manager
VODAFONE HUTCHINSON AUSTRALIA
07.2015 - 12.2016
Customer Service Associate
VODAFONE HUTCHINSON AUSTRALIA
12.2011 - 06.2015
Bachelor of Accounting -
Federation University Australia
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