VIKAS NASSA
Morisset,AU
Summary
Accomplished Store Manager with a proven track record at STARLITE POWER PTY LTD, adept in team development and customer service management. Excelled in maximizing sales and enhancing customer satisfaction through expert store operations oversight and effective team collaboration. Skilled in supply ordering and root cause analysis, significantly boosting performance metrics without compromising service quality.
Overview
6
6
years of professional experience
Work History
Store Manager
STARLITE POWER PTY LTD
05.2019 - 06.2024
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Delivery Courier
AND LOGICS PTY LTD
09.2018 - 02.2019
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
Education
Bachelor of Commerce - ACCOUNTS
DELHI UNIVERSITY
DELHI04.2000
Skills
- Supply Ordering
- Store operations oversight
- Team Development
- Customer Service Management
- Root Cause Analysis
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Store Manager
STARLITE POWER PTY LTD
05.2019 - 06.2024
Delivery Courier
AND LOGICS PTY LTD
09.2018 - 02.2019
Bachelor of Commerce - ACCOUNTS
DELHI UNIVERSITY
Similar Profiles
Sibongile BooiSibongile Booi
LEAD - Tenement Management at Seriti Power (Pty) Limited (formerly South32 SA Coal Holdings (Pty) LimitedLEAD - Tenement Management at Seriti Power (Pty) Limited (formerly South32 SA Coal Holdings (Pty) Limited
MARC JULIUS F. BIÑEGASMARC JULIUS F. BIÑEGAS
ROOF PLUMBER/INSTALLER at ROOF POWER PTY LTD.ROOF PLUMBER/INSTALLER at ROOF POWER PTY LTD.
Samantha SmartSamantha Smart
Administrative Officer at Power Concepts Pty LtdAdministrative Officer at Power Concepts Pty Ltd