VIKAS NASSA
STORE MANAGER
Taree,NSW
Summary
Accomplished Store Manager with a proven track record at STARLITE POWER PTY LTD, adept in team development and customer service management. Excelled in maximizing sales and enhancing customer satisfaction through expert store operations oversight and effective team collaboration. Skilled in supply ordering and root cause analysis, significantly boosting performance metrics without compromising service quality.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
STARLITE POWER PTY LTD
05.2019 - 06.2024
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
STARLITE SHORTLAND PTY LTD
SHORTLAND, TAREE
11.2021 - 01.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Delivery Courier
AND LOGICS PTY LTD
09.2018 - 02.2019
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
Store Manager
NASA COLLECTION
GURUGRAM, HARYANA
04.1999 - 03.2018
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
NASA BOUTIQUE
GURUGRAM, HARYANA
08.2008 - 03.2018
Store Manager
SUFIANA ANDAAZ
GURUGRAM, HARYANA
01.2013 - 03.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Commerce - ACCOUNTS
DELHI UNIVERSITY
DELHI 04.1997 - 06.2000
High School Diploma -
S S N SIDHESHWAR SR SEC PUB SCHOOL
GURGAON 04.1996 - 03.1997
Skills
- Supply Ordering
- Store operations oversight
- Team Development
- Customer Service Management
- Root Cause Analysis
- Employee supervision and motivation
- Team motivation
- Sales professional
- Shift checklists
- Work Planning and Prioritization
- Problem-solving
- Team building
- Staff management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Interests
Gardening
Sports
Music
Sports and Fitness
Volunteering
Timeline
Store Manager
STARLITE SHORTLAND PTY LTD
11.2021 - 01.2023
Store Manager
STARLITE POWER PTY LTD
05.2019 - 06.2024
Delivery Courier
AND LOGICS PTY LTD
09.2018 - 02.2019
Store Manager
SUFIANA ANDAAZ
01.2013 - 03.2018
Store Manager
NASA BOUTIQUE
08.2008 - 03.2018
Store Manager
NASA COLLECTION
04.1999 - 03.2018
Bachelor of Commerce - ACCOUNTS
DELHI UNIVERSITY
04.1997 - 06.2000
High School Diploma -
S S N SIDHESHWAR SR SEC PUB SCHOOL
04.1996 - 03.1997
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