Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

VIKAS TYAGI

NORTHBRIDGE,WA

Summary

Highly motivated customer service professional with proven experience in delivering exceptional service in financial services, retail, and hospitality. Excellent communication skills, with the ability to articulate financial terms clearly and effectively. Skilled in asking the right questions, finding solutions, acting with integrity, and placing the customer at the center of all interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Optus Stadium
Perth, WA
02.2024 - Current
  • Greet visitors warmly with a friendly attitude.
  • Be well-informed about the stadium's layout and facilities and Provide clear and accurate directions to visitors.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.

Project Intern - Research Analyst

COTA Australia
PERTH, WA
06.2024 - Current
  • Conducted a comprehensive review and redesign of customer service operations, focusing on efficiency and customer satisfaction.
  • Performed in-depth analysis of customer feedback and industry standards to understand competitive forces and identify opportunities for service improvement.
  • Developed and executed a detailed project plan, including scope, objectives, timeline, and deliverables, ensuring alignment with organizational goals.
  • Engaged with internal and external stakeholders through interviews, customer surveys, and regular progress reports to inform service enhancements and gather insights.
  • Prepared and presented a comprehensive report on customer service initiatives and outcomes to the Board and other stakeholders, including insights, recommendations, and next steps for service improvement.

BUSINESS PRESENTATION SPECIALIST

INTEGREON MANAGED SOLUTIONS
NEW DELHI, INDIA
08.2021 - 05.2022
  • In Integreon, I was responsible for managing the clients query and reverting with the appropriate solution; I can provide and resolve the issue on PowerPoint with the best of the time
  • Mostly BCG is the client and I completed approx
  • 400 projects alone for BCG and more than 400 projects for another Forbes 500 companies as well.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Created predictive models to forecast customer behavior.
  • Provided data-driven solutions to support decision making.
  • Conducted market research to identify trends and customer needs.
  • Performed cost-benefit analysis to evaluate project feasibility.

Education

MASTERS OF BUSINESS ANALYTICS - Data Analysis

THE UNIVERSITY OF WESTERN AUSTRALIA, PERTH
Perth, WA
12-2024

BACHELOR OF COMMERCE - Business Analysis

UNIVERSITY OF DELHI, DELHI
12.2020

HIGHER SECONDARY SCHOOL- COMMERCE -

NEO CONVENT SR SEC SCHOOL, DELHI
07.2017

Skills

  • Customer Relations
  • Exceptional Communication Skills
  • Financial Analysis
  • Problem Solving and Solution Finding
  • Business Development
  • MS Word, Excel, and Outlook
  • Customer-Centric Service
  • Adaptability in Busy Environments
  • Holistic Customer Solutions

Affiliations

UniMentor UWA

  • Guided new students through their transition to university life, providing information on UWA services and maintaining regular contact for support.
  • Developed communication and leadership skills by participating in training sessions and engaging in professional development opportunities such as Mental Health First Aid and Unconscious Bias workshops.
  • Acted as a positive role model and ambassador for UWA, contributing to the development of the UniMentor program and enhancing campus camaraderie and cooperation.

UWA volunteering for Spring fest in the management for managing the fest.

  • Coordinated logistics and event management for UWA's Spring Fest, ensuring smooth execution of activities and programs.
  • Collaborated with diverse teams to organize and manage festival operations, enhancing my project management and teamwork skills.
  • Engaged with attendees and volunteers, providing support and ensuring a positive and enjoyable festival experience for all participants.

Certification

  • Oracle Database SQL Certified Associate - An Oracle Database SQL Certified Associate demonstrates understanding of fundamental SQL concepts needed to undertake any database project. Candidates have illustrated a depth of knowledge of SQL and its use when working with the Oracle Database server, and a working knowledge of queries, insert, update and delete SQL statements as well as some Data Definition language and Data Control Language, the optimizer, tables and indexes, data modeling and normalization.
  • Oracle Database PL/SQL Developer Certified Professional - As an Oracle Database PL/SQL Certified Professional, this candidate is ready to fully exploit the most advanced features of PL/SQL. From performance to maintainability to application code architecture, they are able to provide guidance at a more strategic level, thereby offering much higher value to your company and the marketplace. Thorough knowledge of PL/SQL language, its architecture, features, interactions with the SQL engine, programming constructs and datatypes.
  • Python Essentials 1 - issued by Cisco - Cisco, in collaboration with OpenEDG Python Institute, verifies the earner of this badge successfully completed the Python Essentials 1 course and achieved the student level credentials. Earners have knowledge of the concepts of computer programming, the syntax and semantics of the Python language as well as demonstrate the ability to accomplish coding tasks related to the essentials of programming in the Python language and resolve implementation challenges using the Python Standard Library.

Timeline

Project Intern - Research Analyst

COTA Australia
06.2024 - Current

Customer Service Representative

Optus Stadium
02.2024 - Current

BUSINESS PRESENTATION SPECIALIST

INTEGREON MANAGED SOLUTIONS
08.2021 - 05.2022

MASTERS OF BUSINESS ANALYTICS - Data Analysis

THE UNIVERSITY OF WESTERN AUSTRALIA, PERTH

BACHELOR OF COMMERCE - Business Analysis

UNIVERSITY OF DELHI, DELHI

HIGHER SECONDARY SCHOOL- COMMERCE -

NEO CONVENT SR SEC SCHOOL, DELHI
VIKAS TYAGI