Hi, I’m
Vikas Udumala
Harrispark,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
years of professional experience
Work History
Pickwick Cleaning Group
Clint Service Manager
02.2022 - Current
Job overview
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed customer loyalty programs to increase customer satisfaction.
GJK Facility Services
Clint Service Manager
02.2020 - 01.2022
Job overview
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
Education
Sydney School of BusinessSydney, NSW
Tele Communication from Net Working
03.2022
Skills
- Coaching and Mentorship
- Time Management
- Control of Expenses
- Financial Management
- Employee Relations
- Managing Operations and Efficiency
Languages
English
Native or Bilingual
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Clint Service Manager
Pickwick Cleaning Group
02.2022 - Current
Clint Service Manager
GJK Facility Services
02.2020 - 01.2022
Sydney School of Business
Tele Communication from Net Working
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