Vikas Paidi
Jesmond
Summary
Business graduate offering exceptional troubleshooting and safety management skills. Methodical and poised with commitment to driving process improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
8
8
years of professional experience
Work History
Customer Service officer
Foundever
04.2024 - Current
- Work with ST George Banking essentials
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Assist customers regarding everyday banking
- Resolving customer complaints and responding to customer queries
Customer Service Leader
Kmart
01.2022 - 03.2024
- Address customer and client complaints
- Develop a schedule strategically of marketing activities and promotions
- Provide training to improve the knowledge of the staff
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Escalated issues to proper supervisors when standard processes were not effective.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Customer service
7 ELEVEN
08.2019 - 12.2021
- Counting every inventory in store
- Recording number of items in each rack
- Adding price tag to items
- Organize items in the store
- Identify theft and gap in stock levels
- Billing and invoicing
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Maintained detailed records of client conversations and customer service.
Mechanical Engineer
TATA MOTORS PVT LTD
05.2018 - 05.2019
- Researching various new technologies which improves the operational quality and efficiency
- Designing components of machinery, systems and products to meet needs
- Testing mechanical and thermal devices and systems
- Evaluating the functionality of machinery
- Troubleshooting process equipment for issues/complications
- Conducting experiments, analyzing data and interpreting results
- Adhering by the company laws and regulations to meet project objectives
Intern Mechanical Student Engineer
MAHINDRA Group
05.2017 - 10.2017
- Provided hands-on assistance with challenging projects to mechanical engineers
- Learned the structure of the department, problem solving methods and job purpose of staff members
- Using essential engineering practices to provide support in designing new components
- Accompanied lead engineers in experiments to assist in product research
- Kept detailed and accurate track of all experiments and research projects
Education
Master of Business Administration (Global) - Business Administration
University of Newcastle
Newcastle, NSW08.2021
Bachelor of Technology - Mechanical Engineering
Indian Institute of Technology
Hyderabad, Telangana08.2018
Skills
- Leadership
- Time management
- Communication
- Problem solving
- Team work
- Analytical skills
- Decision making
- cross cultural competence
- Strategic thinking
- Safety Management
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Full Professional
Timeline
Customer Service officer
Foundever
04.2024 - Current
Customer Service Leader
Kmart
01.2022 - 03.2024
Customer service
7 ELEVEN
08.2019 - 12.2021
Mechanical Engineer
TATA MOTORS PVT LTD
05.2018 - 05.2019
Intern Mechanical Student Engineer
MAHINDRA Group
05.2017 - 10.2017
Bachelor of Technology - Mechanical Engineering
Indian Institute of Technology
Master of Business Administration (Global) - Business Administration
University of Newcastle
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