Summary
Overview
Work History
Education
Skills
Timeline
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Viki Gajtanovski

Viki Gajtanovski

Sydney,NSW

Summary

Creative group operations specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Motivated to learn, grow in the financial sector.

Overview

12
12
years of professional experience

Work History

Group Operations

Westpac Group
Sydney, NSW
09.2021 - 12.2023
  • Uncapped DLA approval
  • Created new procedures to streamline operations by minimizing average completion times, reducing failure rates by 15%.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.

Business Operations Associate

Westpac Group
Sydney, NSW
06.2021 - Current
  • Managed team with continuous coaching and mentoring.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
  • Developed and distributed reports to inform management and stakeholders.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions. Increased productivity by 10%.

Quality Assurance Specialist

Westpac Group
Sydney, NSW
04.2021 - 09.2021
  • Trained over 35 team members on specific QA standards and confirmed maintenance of standards.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Collected and analyzed data and initiated, developed and recommended improvements to system, processes and procedures to increase productivity and reduce cost.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Verification Analyst

Westpac Group
Sydney , NSW
04.2020 - 04.2021
  • Complied with internal controls and government regulations.
  • Assessed over 21 customers' lines of credit daily by reviewing customer financials and initiating credit application decisions.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Privacy Corrections

Westpac Group
Sydney, NSW
09.2019 - 03.2021
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Provided high-quality responses after full investigation of all relevant facts, whilst adhering to regulatory requirements and guidelines.


Data Analyst

Westpac Group
Sydney, NSW
11.2018 - 09.2019
  • Coordinated statistical data analysis, design and information flow.
  • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.

Relationship Banker

Westpac Group
Sydney, NSW
10.2017 - 11.2018
  • Mentor of 5 employees with training and professional growth within the consumer space.
  • Presented new and additional products and services to existing customers.
  • Supported end-to-end credit management process and supported credit origination for credit compliance.

Relationship Banker

Chase Bank
Houston, Texas
03.2016 - 12.2016
  • Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
  • Presented financial plans to clients based on analysis of financial status and goals.

Personal Banker

Bank Of America
Houston, Texas
09.2012 - 05.2015
  • Received Gold Award and Global Recognition in Retail Banking Top Performer 2013.
  • Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.

Senior Settlements Officer

Vestone Capital
Sydney, NSW
12.2022 - Current
  • Uncapped DLA
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined procedure implementation by identifying and addressing inefficiencies in existing processes.

Education

Graduate Diploma in Business - Business

University of Wollongong
Sydney, NSW

Diploma - Financial Planning

TAFE
Sydney
07.2017

Skills

  • Attention to Detail
  • Written Communication
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Data Analysis
  • Risk Identification
  • Internal Policy Implementation
  • Excellent analytical and problem-solving skills

Timeline

Senior Settlements Officer

Vestone Capital
12.2022 - Current

Group Operations

Westpac Group
09.2021 - 12.2023

Business Operations Associate

Westpac Group
06.2021 - Current

Quality Assurance Specialist

Westpac Group
04.2021 - 09.2021

Verification Analyst

Westpac Group
04.2020 - 04.2021

Privacy Corrections

Westpac Group
09.2019 - 03.2021

Data Analyst

Westpac Group
11.2018 - 09.2019

Relationship Banker

Westpac Group
10.2017 - 11.2018

Relationship Banker

Chase Bank
03.2016 - 12.2016

Personal Banker

Bank Of America
09.2012 - 05.2015

Graduate Diploma in Business - Business

University of Wollongong

Diploma - Financial Planning

TAFE

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Viki Gajtanovski